Rosewood Hotel- Portland East

Good

Good location and clean room

Liked: The last time I booked a hotel at the this price point they had basic breafast that I like alot. Nor did they have a coffee pot in the room :0(

Good

Liked: Clean room and it has a little kitchen.
Disliked: Nothing

Very good

Good

It felt dark and not...

Disliked: It seemed as there was too much traffic with outsiders.

Very good

Poor customer service

Liked: I was able to check in before the 3pm check in time.
Disliked: I didn't like that the AC wasn't working, the fridge wasn't cold, the sink in the bathroom wasn't extremely slow to drain ( you couldn't wash your hands without fear of it over flowing) and you had to flush the toilet a minimum of 3 times to get just urine and toliet paper to go down. When I brought it to the front desk guys attention when we went to leave for a softball tournament all day Saturday, I was thinking they would be fixed or at least an offer to move rooms. So imagine my surprise when I came back at like 7 or 8 pm thinking I could shower and go to bed, that none of the issues were taken care of. I went and packed my stuff up and went downstairs and told the front desk lady that they are still not working as the should be and I am not paying for more ice to keep drinks, lunch meat and condiments cold, and I'm not fighting with the bathroom issues anymore. She gladly checked me out and told me to call the next day to speak to the manager, so I tried from 0730-noon, no one ever picked up, tried several days after abd same thing, tried sending complaints through here using customer service and got no help...so not sure I'll be using booking.com fir awhile.

Good