Rosewood Hotel- Portland East

It felt dark and not...

Disliked: It seemed as there was too much traffic with outsiders.

Very good

Poor customer service

Liked: I was able to check in before the 3pm check in time.
Disliked: I didn't like that the AC wasn't working, the fridge wasn't cold, the sink in the bathroom wasn't extremely slow to drain ( you couldn't wash your hands without fear of it over flowing) and you had to flush the toilet a minimum of 3 times to get just urine and toliet paper to go down. When I brought it to the front desk guys attention when we went to leave for a softball tournament all day Saturday, I was thinking they would be fixed or at least an offer to move rooms. So imagine my surprise when I came back at like 7 or 8 pm thinking I could shower and go to bed, that none of the issues were taken care of. I went and packed my stuff up and went downstairs and told the front desk lady that they are still not working as the should be and I am not paying for more ice to keep drinks, lunch meat and condiments cold, and I'm not fighting with the bathroom issues anymore. She gladly checked me out and told me to call the next day to speak to the manager, so I tried from 0730-noon, no one ever picked up, tried several days after abd same thing, tried sending complaints through here using customer service and got no help...so not sure I'll be using booking.com fir awhile.

Good

Bad

Liked: There was no free breakfast.
Disliked: Filthy, bugs, awful quality room, dirty, outdated

Good

Exceptional

I will definitely be back...

Liked: This Hotel is exceptional. It is kind of tucked away, however the staff are all amazing and helpful. I love staying here, the laundry facilities are a bonus also! Everything is clean, comfortable and safe. I highly recommend the Rosewood Hotel!

Not worth staying at

Disliked: The room was not clean and the furniture was very old and cheap. The shower was leaking badly, and when I asked for it to be checked, they said they would and claimed to have fixed it but didn't. The hotel had only 1 staff member working at the front desk. I also noticed that several other occupants were complaining about issues with their rooms, too