Short stay with my daughters

Liked: The bath tub was really nice. The car valet were efficient and friendly. There were many activities happening near the hotel which made the location great.
Disliked: I booked a suite which was for 3 people, but my daughter needed to sleep on a small sofa.

Great, but frustrating

Liked: The room was beautiful, as well as the lobby. The lobby bar was a delight. Comfortable bed.
Disliked: We arranged transportation through the hotel for pickup at the port (coming from a cruise) and to the airport at the end of our stay. Both requests were mishandled. The driver that came to pick us up at the port failed to register with the port and thus could not enter, we spent a good deal of time (while waiting) trying to explane to the hotel and driver what they needed to do. Based on that, we decided to get a taxi to the airport and requested (from the concierge) to make sure we had a large taxi available. We also requested the night before that the porter come and get our luggage at 6:30 AM. Neither request was relayed to the morning crew. After waiting for them to rectify the situation, we called and asked for luggage pick up. And then, called a cab company ourselves. For some reason the front desk, porter, etc, were unable to get us a cab. Not acceptable at all.

amazing stay!

Liked: Everybody I dealt with was very helpful and cordial. I had issues with my credit card as it so happened to get stolen on the very day of my check in and while they could?ve turned me around right then, they worked with me to find a solution and all was well within minutes. Really appreciated this. The hotel of course is great, extremely comfortable and perfect for a little escape. Tried their room service, both for dinner and breakfast and it was absolutely delicious as well :) Can?t wait to visit again next year!

Exceptional

Liked: great location.comfortable, clean, great staff and service.beautiful hotel
Disliked: it?s expensive

a perfect hotel.

Exceptional

Liked: great location great staff clean
Disliked: in room dining took to long and cold

Coming from Alaska, civilisation was...

Liked: Excellent Hotel in a great location.Suite upgrade was unexpected and fabulous.
Disliked: Breakfast room was a little dark und low seating not great for eating

Nice stay just wish to...

Liked: beautiful lobby and spacious rooms. Very nice staff
Disliked: very bad offer for restaurants and bars, there?s 3 of them but close 9:30 pm which is very inconvenient. Even the bar only for one glass of wine closes 9:45.

Exceptional