Good

Pleasant

Late arrival so really had...

Liked: A lot of security guards clean
Disliked: Nothing

It was an ok stay...

Liked: We didn?t get any food there because it was advertised as free and when we got there it was not free. The beds were comfy and overall the room was clean.
Disliked: When we got there the staff wasn?t very helpful. No one seemed to care about our comfort and when we asked for help they weren?t helpful. Our rooms only got cleaned every 4 days and we took out our own trash and dirty towels. We asked for a non smoking floor and the hotel put us on a non smoking floor, but people still smoked in their rooms and it came into ours. There was even some strong marijuana smells coming into our bathroom. The hotel claimed to have a no tolerance policy on smoking in non smoking rooms but our floor wasn?t the only one with this problem. There was also a weird smell in our room for the first 6 days we stayed there and it was only behind our night stand. We had no idea what the smell was but I could have attributed it to mold or maybe even something dead.

Liked: The location was nice, close to restaurants and not too far of a drive to Universal and Disney.
Disliked: The rooms were somewhat outdated and lacked sufficient lighting. The hotel room we requested was for a single queen Size bed but instead we got two smaller beds, which was what we wanted to avoid.

AWESOME UPGRADE

Liked: Technically this review is for the Rosen Centre. We booked our stay well in advance for June 20th through the 26th. The Rosen Inn near the parks was not open for our stay due to the pandemic. I called to confirm our stay and was told all guests for the Rosen Inn would be moved to the Rosen Centre which was incredible! The hotel room was so luxurious and clean. The staff was amazing and we had no trouble checking in even though we were transferred over. They even had a parking garage to park complimentary! Although the hotel was farther away (still only a 10 minute drive to universal), the room was so nice that we looked forward to getting back to the room. They even gave us a room with a beautiful view of the pool. This upgrade really made our vacation EPIC!
Disliked: N/A

Exceptional

Liked: Perfect location and exactly what we were looking for! The staff was very friendly and facilities were well maintained and clean. I definitely plan on staying here again and would recommend it to anyone planning a trip to the Universal parks.

Very good