Roseate House London

Great location and kitchen staff...

Liked: Location and kitchen staff were excellent.
Disliked: Did not get room that we booked and manager was not friendly. They seemed very in organized when checking in.

Very poor

Pleasant

Exceptional

Liked: Wonderful property close to Hyde Park. Fabulous, helpful and friendly staff. Will stay again next time I am in London, highly recommended.

Very good

It was lovely and the...

Liked: I loved the location of the Roseate hotel, walked for 15km both days and it was the perfect place to return to and relax. The room was beautiful and the shower and bath excellent.
Disliked: The only negative thing was that the people above me could obviously hear the TV in my room, even though it was on 18% volume level. Possibly something to do with the noise transmission in an older building(???) I don't know. I noticed that they were thumping around above me and then I received a phone call from the front desk to ask if I could turn the TV down. I offered for them to come and check the volume of the TV to show that it was actually very quiet but they declined. I totally understand that the staff had to do something if the people upstairs were complaining but I was kind of miffed about it because I was the person below them who had been putting up with them thumping around in their room above my head and I didn't complain, because I know that older building are not perfect and that's what happens when you stay in hotels with people staying in the room above you. However the people above me were obviously a bit precious and not realising that a bit of give and take is needed.

Superb

Not a pleasant experience.

Liked: Great location, next to Paddington station. Guys at the reception were very helpful.
Disliked: Not sound proofed. You can hear people walking and talking in the adjacent rooms and rooms above. We stayed for one night as we were traveling further by train. The day we were leaving the boiler broke so no hot water till we checked out. But the worst thing was when a housekeeping staff entered the room while we were having a nap ignoring Do not Disturb sign!

Good