Name: Room Mate Alba
Address: 16 Calle De Las Huertas, Madrid
Rating: 4.5

Exceptional

Liked: Our experience at Room Mate Alba Madrid was outstanding, and totally recommend it!The central location is perfect for exploring the city's main attractions on foot or via public transport. The staff were exceptionally kind, professional, and always ready to assist. Our room was comfortable, well-designed, and had all you need for a relaxing stay.

Exceptional

Good

Liked: There were a couple of things I appreciated during my stay: the staff were friendly and helpful, and the location of the hotel was quite convenient.
Disliked: One of the most frustrating aspects of this hotel was the overwhelming darkness throughout the entire property. The lobby, hallways, and even the rooms were all dimly lit, creating an unwelcoming atmosphere. It felt as though the hotel was extremely stingy with lighting, which not only made everything look gloomy but also gave the impression that the place wasn't clean. After all, it's hard to feel confident about cleanliness when you can't see things clearly.Breakfast was another major letdown. The scrambled eggs were completely cold, and to make matters worse, I found hairs in the kiwi slices — an absolutely unacceptable hygiene issue. Even the coffee from the machine was disappointing, as it wasn’t hot enough to properly enjoy.Unfortunately, this experience did not meet expectations, and I would not recommend this hotel based on the poor lighting, cleanliness concerns, and overall low breakfast quality.

Exceptional

Liked: La recepcion, atencion, estadia. Por favor, agradezcan a Pablo por su atencion y recomendaciones de comidas y lugares.

Superb

Good location, nice helpful staff,...

Liked: Good variety to suit a range of European tastes. Nice coffee from a machine. A few home made cakes over the 2 x days I was there.
Disliked: Couldn't find the corkscrew to open water bottle in middle of the night. Why not have screw top bottles.There was no fact sheet in the room to advise about using the safe, breakfast times, the bar or the nearest metro etc. The safe is in a ridiculous place that us v diff to reach unless you are young and lithe. However, reception staff were very helpful and came to my room to assist.