Rocpool Reserve Hotel and Chez Roux Restaurant Guest Reviews
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Andy Sun, 8 June 2025
Short and enjoyable
Liked: Location
Disliked: Room below ground level
Neil Mon, 2 June 2025
Thoroughly enjoyed our stay and...
Liked: Staff made us feel very welcome and helped with luggage. They were very courteous and paid special attention to make us feel comfortable. The hotel was immaculate with high quality furniture and beautifully appointed rooms.
Disliked: A little bit of traffic noise but wasn't too bad.
Jonathan Mon, 26 May 2025
Good
Liked: Good location - short walk to river nessPleasant staff
Disliked: Over priced
Anonymous Sun, 25 May 2025
Hotel was lovely, room was...
Liked: Breakfast was good A smile from the girl who served us would’ve been nice and I didn’t get my full order
Anonymous Sat, 24 May 2025
Slightly underwhelmed.
Liked: Good breakfast. Eccentric tea/tasting spoons option in late afternoon. Good bar food.
Disliked: Hot water took a long time to run to the bathroom. The phone in the room didn’t have any instructions about how to reach reception. Wasn’t sure the vertiginous expense was worth it.
Lauren Thu, 15 May 2025
Fair but too $$$
Liked: The location is very central. The bed is comfortable.
Disliked: The room was on a lower level so only half window and dark. Shower was so small and no where to place items for use in bathroom. I think it’s prob more like a 3 star hotel. Expensive for the experience.
Emma Tue, 13 May 2025
Not a 5 star, far...
Liked: Comfortable bed and good breakfast
Disliked: Everything else!
Chaudoin Mon, 12 May 2025
Would recommend it WITHOUT HESITATION...
Liked: Really Cool !!!Anita was AWESOME - she was GREAT !!!
Disliked: Nothing.
Judy Sun, 11 May 2025
Disappointed
Liked: Nice comfy room, good location
Disliked: I had advised the staff of our approx arrival time and yet no one was on hand to greet us, the bar staff didn’t know how to serve drinks( lack of training) poured my husband a beer and then proceeded to take the rest of the bottle back, asked for some ice and delivered in a plastic jug from the kitchen. Our fridge wasn’t working. At breakfast we had to ask 3 times for toast. Not at all what I expect from a 5 star hotel.
Debbie Wed, 7 May 2025
Good