Name: Rocpool Reserve Hotel and Chez Roux Restaurant
Address: 14 Culduthel Road, Inverness
Telephone: 0745 127 3975
Rating: 4.25

We enjoyed our stay. Lovely...

Liked: Lovely boutique hotel, our room was beautiful. Great bathroom. Breakfast was lovely.
Disliked: Nothing.

Trying to be London chic,...

Liked: Good location and clean.
Disliked: Irritating noise in the room, and when we raised with night manager the issue was ignored at the time. Also, inexplicably, the night porter was vacuum cleaning communal areas in the proximity of our room after 11pm, also this issue was ignored when we complained about at the time. Unwillingness of those with authority to either own or discuss hotel’s failings the following morning, and no follow up by hotel even though our contact details were left for subsequent contact with us by the hotel’s management.

Best hotel we’ve stayed in...

Liked: Fantastic hotel. Amazing breakfast and great staff.

Disappointed

Liked: Nice property
Disliked: Disappointing to pay over the top price and not even get a bottle of water in the room which is fairly standard in all the hotels we have stayed in. Booked this hotel because of balcony but the balcony was not even clean

Inverness horror with staff doing...

Liked: The welcome and staff were nice to deal with.
Disliked: The room was very shabby, dirty and seriously out of touch with what a ‘luxury stay’ should be. Basement room was damp and dark. Price was exorbitant and we were extremely disappointed with what we paid for it. I suggest they seriously consider their offering and prices. Will not be returning.

Nice hotel but a didn’t...

Liked: Staff were very friendly and helpful, the beds were comfortable, it was quiet and the breakfast was good.
Disliked: The hotel has very few photos on Booking and on their own site, the photos that they do have don’t seem to correspond to the rooms so it’s hard to know what you’re getting. I booked the double decadent room for a friends big birthday. The room did not resemble the photos, the bathroom was smaller, the room was also not that large and instead of a balcony with city views and a hot tub it was down two flights of stairs on the ground floor with no view. The double decadent room really did not seem worth the price. The Hip room was fine for the price.As a small hotel there is very little atmosphere, this means it is nice and quiet but it felt more like a guest house than a hotel. It didn’t really feel 5 star, maybe 4 star. Also the restaurant that is attached to the hotel is closed on a Sunday and Monday.