Rochester Marriott Mayo Clinic Area Guest Reviews
Write a review
0.3 miles from Rochester centre |
Write a review
Rebecca, Circle Pines, visiting Mayo Park Rochester Mon, 9 May 2022
Liked: Nice walking area and nice people.
Disliked: Construction and nothing much open. Asked for two queen beds, told OK at desk, got to room and it was a king. Keys did not work easily at all. No breakfast included but did say when I originally picked date. Front desk must be used to disappointing as they were very aloof of any questions.
Amanda Thu, 29 February 2024
Exhausted with all the issues...
Liked: I felt like the room was cozy for me and my family of 4. I loved coming back to a clean room and how close we were to all our basketball games.
Disliked: There was a front desk clerk that was absolutely abysmal. When we got in after a long drive he was telling us information that was inaccurate about driving and where to park. I checked in early and he claimed he couldn’t find our room then proceeded to tell us the type of room we paid for wasn’t available and to get over it cause there are a lot of people there. Another employee walked over and found us in 3 mins and gave us the room we checked in for. If I only worked with him we would have demanded our money back and would never stay at this hotel again. The bellhop Andrew was so incredibly kind and considerate. Housekeeping was wonderful and attentive. The front desk clerk never gave me his name but if he had I would expose how antiblack and disrespectful he was. Not one time did he treat me or our family like a customer and acted like I was bothering him every time. When I demanded to work with the Luke I talked to on the phone that was wonderful or requested the Anna that I was told to request—he told me he was a manager too and that they were not going to talk to me. So, I would really address him if you want better ratings from families that are like mine. It ruined our whole stay.
Tracy Thu, 18 January 2024
Exceptional
Moshe Sun, 14 January 2024
Very good
Kent Wed, 3 January 2024
Liked: The location in Rochester. It was in a great vicinity to all of the things we wanted to do & see.
Disliked: there are NO USB ports in the room we had. Also we had to park in the parking ramp and tried coming to the hotel through the subway and we were locked out at 8:30pm! No key card entry so had to go find our way through the maze below the streets.
Kafiya Tue, 21 November 2023
Unpleasant, staff members were not...
Liked: Our first room that was assigned to me and my family smelled strong odor of marijuana although I booked a non-smoking room this was so unpleasant being my family and toddler back and forth just to be assigned to another room with out the acknowledgment of the staff as this to being a normal circumstance given.
Disliked: Our first room that was assigned to me and my family smelled strong odor of marijuana although I booked a non-smoking room this was so unpleasant being my family and toddler back and forth just to be assigned to another room with out the acknowledgment of the staff as this to being a normal circumstance given.
Kafiya Mon, 20 November 2023
Unpleasant, staff members were not professional nor sincere to our circumstances as to addressing our concerns
Liked: Our first room that was assigned to me and my family smelled strong odor of marijuana although I booked a non-smoking room this was so unpleasant being my family and toddler back and forth just to be assigned to another room with out the acknowledgment of the staff as this to being a normal circumstance given.
Disliked: Our first room that was assigned to me and my family smelled strong odor of marijuana although I booked a non-smoking room this was so unpleasant being my family and toddler back and forth just to be assigned to another room with out the acknowledgment of the staff as this to being a normal circumstance given.
Laura Mon, 20 November 2023
Exceptional
Liked: My son and I
Disliked: My son and I were very happy with the property. The staff very friendly from housekeeping, front desk and needless to say, DAVID the server in the breakfast area was exceptional, thats what a excellent customer service is! Thank you David.
Laura Mon, 20 November 2023
Exceptional
Liked: My son and I
Disliked: My son and I were very happy with the property. The staff very friendly from housekeeping, front desk and needless to say, DAVID the server in the breakfast area was exceptional, that’s what a excellent customer service is! Thank you David.
Anonymous Thu, 9 November 2023
Very disappointed in most of...
Disliked: Booked Concierge and was closed. No one informed me that it was closed. Staff were not well informed
Anonymous Wed, 8 November 2023
Very disappointed in most of staff and the lack of services
Disliked: Booked Concierge and was closed. No one informed me that it was closed. Staff were not well informed