Rochester Airport Marriott Guest Reviews
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Tony Thu, 9 November 2023
Mayank Sat, 21 October 2023
Liked: Friendly staff
Disliked: No water arrangement
Marco Thu, 19 October 2023
Susan Tue, 17 October 2023
OK for Rochester
Liked: The location was convenient, and I'm familiar with the area.
Disliked: The hotel is very outdated, and the $15 unchanged for the buffet breakfast on top of the room rate seems high for Rochester.
Doris Tue, 17 October 2023
Nairoby Fri, 13 October 2023
Mcdermott Thu, 12 October 2023
Well I think you guys...
Liked: It was quite
Marie Thu, 5 October 2023
Great place but customers with...
Liked: Free Breakfast need to be offered. Because family with kids needs that.
Disliked: The fact I choose to not pay 14 dollars for breakfast per person and I had to hardly accommodate to find something elsewhere.
Jessica Wed, 4 October 2023
Liked: It looks nice externally, but is beat down internally.
Disliked: First off, they don't give you garbage bags. I didn't know this and asked the front desk for one. I was told they don't have any except for big actual garbage bags. I then told the women I'm on my period and asked if I should throw my bloody tampon into the can with no bag or what? In which she finally gave me a laundry bag. I didn't know it would be that hard to get a bag in a hotel. Secondly, the spa is never open. And will not open I was told by staff. I spent $300 for one night and could not use the spa as well as the restaurant considering I stood in there for about 10 min waiting to see someone so we could be seated. There was no one in there eating either. No clue where staff was. Then I go to my room again to see my fridge isn't working. I thought no biggie, I have a cooler I'll go get ice. Go to the ice machine, and it's broke. So then I go to use the phone, and guess what? Doesn't work. So now I had to go all the way back downstairs to ask for a fridge. I get a new fridge, go to eat, come back and it still doesn't work. So then I go buy drinks from their store. We finally get ready for bed and use the toilet for the first time and guess what? Broke. I thought maybe it was clogged so I went down and got a plunger (how embarrassing carrying it through the halls to the upper floors), and guess what? The toilets broke. Not clogged, broke. I then asked for a new room in which I was given, at 11:00pm. Guess what? Broken fridge, on the same floor the ice machine is broke, and a broken phone. Oh and the bed frame in the first room was broke as well. At this point I was just grateful for a flushing toilet so we literally left at 5:45am . $300 to have to have no fridge, no ice, no phone, no spa, no restaurant, a broke bed, and no toilet. Oh, I also had to throw away my $30 meal since I had no fridge.
Meghna Tue, 3 October 2023
Liked: Location, parking
Disliked: No exhaust fan in the bathroom. The ac shaft room was making noise throughout the stay. You push the door, it stops for few mins and then bavk again. The staff did not replenish the paper napkins for the next day. There is no microwave in the room. NOT A MARRIOTT EXPERIENCE FOR SURE