Name: Riverview Lodge
Address: 1505 Oak Street, Hood River, OR
Telephone: (888) 428-0221

Poorly managed

Disliked: We reserved the room for a quick trip town from the coast. When my 10yr old daughter took her shower, she had the fan on. My wife and I noticed the smell of smoke(weed) coming out of the bathroom. When she turned the fan on it sucked the smoke from somewhere, most likely the room below. I went to the office to tell them we smelled the smoke. The office lady said "we'll it is legal to smoke weed, and this is hood river". I asked her if the room was a non smoking, she said " there is NO SMOKING on the property". They did not and would no go check it out for us. So we asked for a a different room, they were all booked. So we asked for a refund. "Oh I'm sorry i don't have the authority to do that". So i left my email with her and my phone number as well. We have not heard from them at all and we have called .twice to check up on the issue. This happened beginning of april, My wife has stayed here a time or 2 and will no longer stay here she said. Their lack of action in this incident really shows how they operate. Do not stay at riverview lodge.

Bad

Good

Very good

Free parking

Liked: Good value for the location.
Disliked: Coffee pot was too small for the maker, so coffee was full of grounds. Breakfast place on the corner, so I was able to get coffee, but...

Absence of Customer Service, stealing...

Liked: Nothing was positive about this property. Management was rude and not willing to cooperate at all.
Disliked: No pet-friendly accommodation available and no willingness to find a solution. Bottomline robbed by this facility. Never book here unless you want to be treated like a prisoner.