River Hotel

Liked: Excellent customer service and clean. The price was stellar for staying downtown. Appreciated the free luggage check the following day so we could explore downtown.

At the time of our arrival, the Memorial Day parade was being staged in the vicinity of the hotel. It would seem a courtesy e-mail or text could have been sent to suggest alternate routes or advise of street closing/opening. It would seem that all of the information required is at your fingertips.

Liked: Staff was very accommodating and pleasant. Location was convenient for any plans - blocks away from anything you could want to do.
Disliked: Containers for ice were difficult to acquire. Perhaps placing one per room and extras at the ice station would work better.

I came into town for a concert and was pleased with the hotel overall.

Liked: Very nice staff and clean.
Disliked: The room was very small - almost as if one room was cut in thirds.

Exceptional

Pleasant

Very good

Stay at the Trump!!

Liked: The location that is it.
Disliked: Immediately upon arrival we check in and the front desk gentlemen realizes we are from a red state and starts popping off that we shouldn’t be here it’s too dangerous. Are you sure you wanna stay here?Then, the elevators weren’t working.We finally get to our room and when they say a mini queen, it’s more like a mini full-size. The room was so tiny. I’ve never seen anything like it and the bed is not a queen. My husband who’s a little over 6 foot his feet were hanging off the bed. The bed was awful.

Excellent service, beautiful old Chicago...

Liked: It is close to everything. We came in on the South Shore Line so very close to Millennium Station and the blue line to O’Hare. Our double room even had two bathrooms which was great.
Disliked: We stayed on the river side so that elevator was totally functional. Sounds like the opposite elevator wasn’t working well as others reported but it didn’t affect us. We had to wait a long time to check in our room because there was a problem with one of our mattresses. But they managed it well, kept us updated and gave us a late check out.

Exceptional

Liked: Location
Disliked: Elervator damage.

Exceptional

Liked: Everything was great: the room, housekeeping… and the people at the front desk were soo helpful and kind. The location is just perfect.

Pleasant

Liked: location
Disliked: Hallway needed cleaning after a guest had thrown up. Still noticable.

Superb