Liked: Excellent customer service and clean. The price was stellar for staying downtown. Appreciated the free luggage check the following day so we could explore downtown.

At the time of our arrival, the Memorial Day parade was being staged in the vicinity of the hotel. It would seem a courtesy e-mail or text could have been sent to suggest alternate routes or advise of street closing/opening. It would seem that all of the information required is at your fingertips.

Liked: Staff was very accommodating and pleasant. Location was convenient for any plans - blocks away from anything you could want to do.
Disliked: Containers for ice were difficult to acquire. Perhaps placing one per room and extras at the ice station would work better.

I came into town for a concert and was pleased with the hotel overall.

Liked: Very nice staff and clean.
Disliked: The room was very small - almost as if one room was cut in thirds.

Denied CQ points because I...

Liked: Location
Disliked: Noisy air conditioner. Not enough coffee - despite requests for refills. Late room cleaning (late afternoon).

Good

Liked: The location
Disliked: No fridge, no safe, long waiting for only two elevators that lead to 29 Floors

Exceptional

Superb

Excellent location and we were...

The negative comments that some...

Liked: The location was brilliant,the room wasw wonderful, the view sensational, the staff sooo good!!!
Disliked: To short a stay...

Very good

Liked: Location couldn?t be better. Very friendly staff. Drinks and little snacks provided throughout the day.

Pleasant

Liked: Location was the best thing about this property right on the river
Disliked: The room are dated and very small and dark.. not surprisingly the pictures are nothing like what you actually get. but it was a place to sleep.

What a find!

Liked: We really enjoyed our stay in the River hotel, it?s well located in the heart of the city centre, and right across the road from the river and starting point for boat trips and the Big Bus tours. The front desk reception team were amazing, really helpful and nothing was too much trouble. They had a great knowledge of the city and offered advice and guidance on places to visit and also made a few additional suggestions which we absolutely loved and would not have visited otherwise. We thought the complimentary refillable water bottles on each floor was a great idea and we really made use of them. Another great touch was the complimentary tea/coffees and snacks on the 2nd floor and between 5pm and 6pm each day complementary wine with cheese and biscuits were served in the lobby. We loved our stay here and the staff really made it for us, outstanding customer service ? thank you