Liked: Excellent customer service and clean. The price was stellar for staying downtown. Appreciated the free luggage check the following day so we could explore downtown.

At the time of our arrival, the Memorial Day parade was being staged in the vicinity of the hotel. It would seem a courtesy e-mail or text could have been sent to suggest alternate routes or advise of street closing/opening. It would seem that all of the information required is at your fingertips.

Liked: Staff was very accommodating and pleasant. Location was convenient for any plans - blocks away from anything you could want to do.
Disliked: Containers for ice were difficult to acquire. Perhaps placing one per room and extras at the ice station would work better.

I came into town for a concert and was pleased with the hotel overall.

Liked: Very nice staff and clean.
Disliked: The room was very small - almost as if one room was cut in thirds.

Superb

Liked: Easy check in/out process. Valet was easy to use and fast.
Disliked: Was not made aware if wifi was available

Very good

Liked: Staff was friendly. Rooms were cozy and clean.
Disliked: They don?t have their own parking. We had to use a parking garage that was about a 4 minute walk from the hotel

Exceptional

Liked: Very Clean
Disliked: Nothing

Hated it

Liked: Nothing
Disliked: Well I came for work!!! They switched up they?re deposit requirements out of nowhere I have all my bags sitting outside rn and came from out of town I?m so pissed I?ll never stay here again

Exceptional

Chicago 2021

Liked: The staff was very friendly. Check in was a breeze. The manager offered a map and circled all the must see places.
Disliked: The mattress was a little uncomfortable

Great Chicago experience

Liked: The hotel was great. I had a good view of the river & all the lovely buildings. The hotel was near everything equally. Navy pier, state st. Magnificent mile, & more most are walking distance. Walgreens was right up the street for last minute needs... the customer service was great & if i needed anything for the room they send it right up????
Disliked: N/A

Superb

Disliked: No Valet parking on Sundays... I got my car tow because of the new street sign that wasn't put up yet. Other then that everything else was good

Awesome location and value

Liked: Right in the middle of everything, great views, good sized room, friendly staff. For the price, a great deal; would stay again if I return to Chicago.
Disliked: Not many amenities, but exactly as advertised.