River Hotel

Liked: Excellent customer service and clean. The price was stellar for staying downtown. Appreciated the free luggage check the following day so we could explore downtown.

At the time of our arrival, the Memorial Day parade was being staged in the vicinity of the hotel. It would seem a courtesy e-mail or text could have been sent to suggest alternate routes or advise of street closing/opening. It would seem that all of the information required is at your fingertips.

Liked: Staff was very accommodating and pleasant. Location was convenient for any plans - blocks away from anything you could want to do.
Disliked: Containers for ice were difficult to acquire. Perhaps placing one per room and extras at the ice station would work better.

I came into town for a concert and was pleased with the hotel overall.

Liked: Very nice staff and clean.
Disliked: The room was very small - almost as if one room was cut in thirds.

Horrendous

Liked: Very little to commend this hotel (which was the club quarters despite having a reservation with the River Hotel) apart for its location.
Disliked: Not as described. It was a bait and switch. I booked the River Hotel and was put into the Club Quarters which the staff described as the ‘unrenovated and worse hotel’. Lifts were slow and overcrowded and you need to allow 15minutes to get from room to foyer. The hotel room was dirty. The toilet kept overflowing including outside of the bathroom and on to the carpet. Staff refused to move me into another room. The whole experience was horrific.

Superb

Pleasant

Good

Disliked: The Ac in my room is not cooling properly. Temperature in my room is 75.

Very disappointed, elevator didn’t work...

Liked: Location
Disliked: Very disappointed, elevator didn’t work at all, I missed my business appointment, hope management will provide full refund

Exceptional

Disappointing

Liked: We like the coffee and laundry facilities1
Disliked: 1) Staff: Ronnie was great but Leo was rude2) Facility: The elevators were not working as expected + caused a lot of delays. Spent so much time waiting to get up or down.3) TV: turns on-off, volume up-down, freezes by itself. Maitenance knew about it but we were still given this room.

Great and comfortable location.

Liked: Incredible location! Rooms were comfy and spacious, loved the bed. While it’s an old building it’s still pretty clean.
Disliked: Elevator situation is kind of annoying, only one of two elevators worked during some of our stay and with over 30 floors there was a lot of waiting around for the elevator.

Superb

Liked: Location great. Lobby and public spaces nice. Room well designed.
Disliked: Room window was tiny.