River Hotel

Liked: Excellent customer service and clean. The price was stellar for staying downtown. Appreciated the free luggage check the following day so we could explore downtown.

At the time of our arrival, the Memorial Day parade was being staged in the vicinity of the hotel. It would seem a courtesy e-mail or text could have been sent to suggest alternate routes or advise of street closing/opening. It would seem that all of the information required is at your fingertips.

Liked: Staff was very accommodating and pleasant. Location was convenient for any plans - blocks away from anything you could want to do.
Disliked: Containers for ice were difficult to acquire. Perhaps placing one per room and extras at the ice station would work better.

I came into town for a concert and was pleased with the hotel overall.

Liked: Very nice staff and clean.
Disliked: The room was very small - almost as if one room was cut in thirds.

This was a second visit...

Liked: The location is very convenient for many attractions in the city. The staff is welcoming, friendly, and helpful.
Disliked: Unfortunately, there was an issue with the elevators during our stay so the wait was longer than usual. The employees were pleasant and tried to make the best of it.

Very good

Liked: Perfect location and the receptionist were excellent
Disliked: The windows were dirty

Pleasant

Liked: Good location
Disliked: Elevator was broken and u were supposed to call front desk for someone to come get u in elevator.Also it’s said that have a parking BUT they just “giving option” where u can go and pay for a parking and park it for ur self for another 50 dollars

Pleasant

Liked: Location is pretty good.
Disliked: We made a reservation for 3 people (1 adult and 2 kids - 14 and 9 years old). The room has 1 queen bed (that is fine) and 1 sofa, which was dirty when we opened it to sleep.

Very good

Location was good, room was...

Liked: Location was good
Disliked: Elevator weren’t working, had to wait 30mins for each elevator trip, also wifi wasn’t working throughout

Unfussy good old fashioned hotel...

Liked: Great location, fantastic team - special shout out to Jock, Pedro and Ronnie who are a great example of how to do hospitality. Our room was perfect for our group of 4 adults and a child - we booked a 2 bedroom suite which also had a sofa bed, 2 bathrooms and decent kitchen appliances. I liked that the bathroom had big refillable bottles of decent amenities, and also a filtered water filling station with refillable bottles by the elevator - nice to see some efforts towards sustainability. The hotel is in a beautiful old building over the road from the river with its riverfront walk, bars and boat trips. It’s a short walk to the millennium park, giordinis for Chicago deep pan pizza and… who knew, the world’s first (and only) Nutella cafe (which my daughter loved). Checkout wasn’t until 12 which was nice and we could leave our bags in a locked storage room. Also we arrived an hour or so before official check in time which was a nice bonus.

Very good

Good