River Hills Hotel- Mankato, Mankato

5

Exceptional - 5.0 out of 5

Carmen Wed, 10 April 2024

Exceptional

Very good

Exceptional

Wonderful

Liked: I liked everything. Friendly hostess with a beautiful smile that went ear to ear! Looking forward to my next visit.

Disappointing

Horrible customer service, horrible manager/owner

Liked: The inside of the hotel is pretty nice.
Disliked: DO NOT STAY HERE. The hotel is beautiful but the manager/owner is extremely rude and incompassionate. Highly recommend to avoid! We brought a young family there who was waiting for their home to be ready in the middle of a harsh Minnesota winter. We booked online and the website we booked said that early check-in was allowed but when the family arrived, this manager would not allow early check-in even though we were told by the workers that there were plenty of rooms available. The family stayed two nights, they were quiet and respectful and were able to get out of the cold. When the second night came around, I was there in person with my ID and multiple credit cards but the (very friendly) worker at the front desk was having trouble with her computer system running the cards. She said that the system was running very slow and the issue was on her end, not ours. She said that there would be no problem to call tomorrow to pay or come back later tomorrow and that the room was available in any case so it wouldn't be a problem for them to stay another day and then call in or pay in-person the next day. When 11:00 the next day came around, the manager/owner kicked the family out on the streets. She wouldn't reason with us at all about the night before, or the payment issues, or give any flexibility for allowing them to stay, despite calmly explaining the situation. She stuck strictly to her "rules". She came close to accusing me of credit card fraud. I help families frequently and travel frequently, but I will not be going back to that hotel, or sending any families to that hotel, and I recommend everyone to avoid the hotel. The manager has no compassion or reason or flexibility for humanity. The inside of the hotel is nice, although their computer systems suck. In general, the manager has no compassion for others and I highly recommend to avoid.