Riu Plaza New York Times Square Guest Reviews
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Write a review
Douglas, Des Plaines, visiting Sony Hall Thu, 8 September 2022
One person one bed. Two? Get 2 beds so you have a place for your luggage and whatnot.
Liked: Clean and the breakfast buffet was great and was treated promptly and professionally.
Disliked: Nothing.
Melanie Sat, 21 June 2025
Good central location clean basic...
Liked: Central location
Disliked: Breakfast buffet was chaotic, air con difficult to work out no tea and coffee in room
Coco Fri, 20 June 2025
Exceptional
Liked: It's 5 minute walk straight into Times square.
Disliked: There was nothing I didn't like. No
Claire Fri, 20 June 2025
Good
Jessica Fri, 20 June 2025
Small rooms, but great breakfast
Liked: The buffet breakfast was wonderful! Such a large variety of wonderful foods.
Disliked: Room was very small. We had a king bed and sofa bed, which when the sofa bed was set up, there was very little room to even walk in the room. Quite tight.
Rosemarie Thu, 19 June 2025
Exceptional
Liked: Location.. excellent ..central for everything. Food..breakfast buffet so much choice. Did not have to wait too long to be seated...very efficient. Cleanness...room cleaned every day. Staff super helpful and welcoming. Hotel appearance when you arrive is very stylish.Would highly recommend.
Disliked: Couldn't fault it.Met all my needs.
Amy Wed, 18 June 2025
Great location; uncomfortable bed
Liked: Location fantastic! Liked the shower too!
Disliked: Bed and pillows terrible, linen meh.Hallway felt like a dormitory.
Mohammed Wed, 18 June 2025
Good
Ronald Wed, 18 June 2025
A mixed bag for me...
Liked: Location is fantastic; both jazz clubs we went to were within 2 blocks, and there are good restaurants galore nearby. The AC was effective, and our room got cold enough at night for good sleeping.
Disliked: Due to a recent neck surgery, I need a number of pillows to kind of "build" a comfortable sleeping position. I asked for 2-3 pillows. First person said sure, but nothing happened. Asked a second person cleaning outside, and said I needed at least 2 if not 3 pillows. A third person came with one, and when I asked for another, said that really wasn't possible. So, the stay turned out somewhat painful for me, as a $400/night hotel somehow couldn't scrounge me up two extra pillows.Also, there was no outlet on the right side of the bed - I had to run the cord for my cpap machine across the room, and luckily didn't wake up during the night needing the bathroom, as I certainly might have stumbled over a cord running at knee level from the far wall to the bed. I could find only one outlet anywhere near the bed, and it powered the fridge and light I used at night, so it wasn't like a clock or something I could just disconnect.
Dushyant Mon, 16 June 2025
Very good
Monia Mon, 16 June 2025
Perfect for a NY city...
Liked: Great location, very good breakfast, close to subway, extremely friendly stuff, nice bar