Riu Plaza New York Times Square, New York City

Great for its location, its...

Liked: We liked the cleanliness of our rooms, the choice offered at breakfast and the buffet for dinner, and the staff in general. Location is perfect for those who enjoy going out to musicals!
Disliked: The A/C was quiet noisy when it picked up especially at night. The "shuttle" service provided by the Concierge almost made us miss our plane. Next time, we'll stick to the 'official' yellow cabs. At least, they take the highway, for we think our driver tried to avoid the tolls... The breakfast rooms tend to be overcrowded at breakfast.

Good

All in All - very...

Liked: More room in the bathroom
Disliked: Breakfast

Exceptional

Liked: Very modern and new. Everything was very clean and good size room for a New York hotel. Breakfast buffet was very good with a wide variety of food.
Disliked: There is no a la carte restaurant. Everything is buffet.

Great value for family fun...

Liked: Hot breakfast was surprisingly great, especially given that it was free. It included smoked salmon with capers, fresh/grilled veggies, scrambled and over-easy eggs, and even a cappuccino machine. Definitely much better than the typical free breakfast at other hotels. Housekeeping staff were very friendly, respectful and helpful. The lobby staff were also nice. Location was perfect...right in the middle of Times Square and steps from the subway if you want to explore other parts of Manhattan. But we found that Uber rides were cheaper than the train to different locations given that we were traveling as a family so compare the prices before hopping on the train!
Disliked: No coffee stations in the room and no ice machines on the floors although the lobby restaurant would provide you with ice if you go down to ask...a little bit inconvenient but at least it was made available. Hair dryer is the small wall unit which didn't have much heat so didn't work well for styling your hair. Although I'm usually not fussy about this, I would bring my own next time. Also, the shower leaked into the hallway and we had to put towels down to dry it up.