Hotel Riu Plaza Miami Beach

Bad

Liked: Nothing
Disliked: Racist people. Alvin the receptionist was not helpful

Exceptional

Very good

This hotel is the real...

Liked: I loved this resort, I booked for 2 rooms with ocean views and next to each other’s, one for my wife and I and the other for my parents. I want to tell everyone out there how happy my family is after our stay, I start mentioning names like Beatriz, Abimael and Bernardo in the front desk, these people are amazin, they gave us an excellent treatment, I was always looking for an excuse to go to the lobby to interact with any of them, The buffet was espectacular, breakfast included in the reservation that’s a plus and a discount of 25% & 15% for the dinner buffet was also espectacular, you don’t need to leave the resort, the rooms were super clean, the king bed confortable and the view to the ocean from the balcony was breathtaking, We will definitely repeat this hotel, and believe me I live here in the City of Miami and I have stayed in many hotels here in Miami Beach but this experience in the RIU was like no other, look here, last year we stayed at the Trump International resort in sunny Isles, and look at what I was told first thing when I got to the lobby and I talked to one of the girls : English please!
Disliked: Cuban coffee in the buffet but that’s not a big deal,

Superb

Liked: Good

Terrible

Liked: Breakfast food, locatuon excellent ,staff terrible
Disliked: Staff did not speak english andor understandable. The roomwould notcooldiwn, hairs on our sheets that were nit ours. Someones old bar soap in shower 2 hour late check in, ocer all not a good hotel experience at ALL!

Passable

This was a return stay...

Liked: Location, amenities, buffet breakfast
Disliked: Nothing!

Superb