The room was in great repair and the staff was very pleasant and helpful from check in to check out.

Liked: The hotel had a shuttle running to the event, much appreciated. Staff was polite and helpful all through my stay.
Disliked: My experience was very positive; the staff got me a coffee while I was checking out. Above and beyond.

This was our second stay at the hotel, for concerts at the National. It's a 3 minute or less walk, which is great. The valet and doormen who greeted us upon arrival were super friendly and helpful. The front desk staff was great. Our room, on the 14th floor was very nice, with comfortable beds, upscale linens, and a really excellent air conditioner, which means a lot to me. We walked to a great little English pub (Penny Lane) for a quick dinner before the concert, a five minute walk, good food, great atmosphere. The next morning, we had the breakfast buffet, which was included in the room that I selected, and it featured a chef making omelettes to order, smoked salmon and deli meats and cheeses, fruit, and cereal, and a hot bar with scrambled eggs, bacon, sausage, potatoes, and cheese crepes. Then we were on our way, and looking forward to our next concert trip! I can't imagine anyone who wouldn't be satisfied with the Richmond Marriott, super nice hotel in every way!

Liked: Comfortable beds; quiet; cool room.
Disliked: Nothing negative.

I felt right at ease as soon as I entered the hotel. Everyone who works there was always waiting to answer questions and direct me to wherever I wanted to go. I was surprised. I was dressed in my "Seether" concert gear and they treated me like any other guest! Will go back to this Marriott hotel next time there is a show at The National

My experience was a great one. I booked because of how close The Marriott is to The National since I was attending a concert. Location was great, staff was very nice and the accommodations were great. I will book again next time I am in town!

Liked: Very nice staff; clean hotel.

Beautiful Hotel in the Heart...

Liked: The spacious lobby was very nice. The Staff members were patient and courteous.
Disliked: Parking was a little problematic, but with Valet it's not a big deal.

Very good

Liked: Bed was super comfortable.Restaurant was nice and tasty.Beautiful hotel

Very good

Exceptional

Exceptional

Exceptional

Disliked: There were only 2 elevators working

Great Stay

Liked: Short drive to VCU Medical. My room was very nice and comfortable. The room service staff and food were exceptional.
Disliked: Nothing

Great location, facilities, staff, comfortable...

Liked: Location was great. Staff were great. Starbucks in lobby is a bonus.
Disliked: We would have eaten at the hotel twice had the kitchen been open a little later.

Exceptional