Richmond Harbour Hotel & Spa Guest Reviews
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|0.7 miles from Richmond Upon Thames centre|
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Vaishali Mon, 16 May 2022
awful customers service and mediocre...
Liked: beautiful property and close by Richmond park which is what we wanted as we were getting married at Pembroke lodge
Disliked: absolutely awful stay. booked this hotel for the night before my wedding with my sister and then the night of my wedding with my new husband. my sister received the bigger room of the two that were offered, the AC in my room was broken, so I struggled to sleep, complained about it 4 times and was told someone would come up each time but they never did. was also told they?d bring up a fan but they never did. the night of my wedding, we had booked a package that included a bottle of bubbly and the room to be set up with rose petals etc. but we came back to a regular set up, with just the bed done. was sad that even on our wedding night they couldn?t make the effort to make it special for us. complained about this and they said it was all in their notes but whoever was at reception at that time didn?t communicate it with housekeeping or whoever would?ve need to know to do it. no bottle of bubbly either. will not be staying here again and I wouldn?t recommend it either.
Peter Mon, 16 May 2022
Julie Sun, 15 May 2022
welcoming atmosphere very enjoyable stay
Liked: location spa and decor bright cheerful
Jenny Sun, 15 May 2022
Stylish, comfortable, luxury in great...
Liked: Beautiful stylish rooms. Amazing SPA facilities. Professional and really friendly staff in all areas.
Ian Sun, 15 May 2022
Emily Sat, 14 May 2022
convenient and comfortable
Liked: spa facilities
Disliked: paying deposit and cost of breakfast very confusing
Mike Fri, 13 May 2022
Liked: Friendly staff, excellent facilities, top quality furnishings.
Disliked: Not the hotel's fault, but situated at the top of Richmond Hill. Can be quite a drag back up.
Serfaty Fri, 13 May 2022
Disliked: Room was too warm and there is an inner courtyard that is very noisy. Bed is massive for the room and too high.Duvet too warm for springA bit of a rip off
Larissa Fri, 13 May 2022
Alex Thu, 12 May 2022
Liked: Nice clean hotel, great view over the Thames. lacked a lift.