Name: Revel Hotel Tapestry Collection By Hilton
Address: 11211 Hickman Road, Clive, IA
Telephone: (888) 420-1645
Rating: 4.5

We will be back!

Liked: The bar was excellent and the staff were very friendly.
Disliked: We had a problem with the coffee maker, it made a very small cup of coffee.

Exceptional

Disappointing

Liked: Clean, modern
Disliked: I know the hotel tries to come up as four star higher end, but it really wasn’t. Getting to the hotel was awkward because the directions took us to a parking lot that was shared by three or four other hotels so we had to drive through the parking lot which led to the back end of the hotel. There was not clear signage to indicate that we had to drive up the side of the road to get to the front of the hotel which faced the freeway. Upon entering the main entrance, the large rotating door was in disrepair and closed, so we needed to go in by a side door. We came in the early evening to check in and at the front desk It was very loud from the bar and the lighting was low. The check-in was basically two people seated at a desk type counter. The woman tried to check me and couldn’t seem to identify or managed the booking.com registration. our room, while new and comfortable was odd in that here was no separation of the bathroom, shower and sink from the rest of the room, thus no privacy if desired. There was a continental or self-serve buffet type breakfast. We were there at about 6:45 AM and the eggs were cold. There were really no staff around except for a person at the front desk. I told her about the food issues, and she kind of looked at me blankly and said “I’ll tell the kitchen staff“. We noticed that nobody checked on the buffet. The pastries were something you might expect at a budget hotel breakfast - very dry, and not at all fresh. The fresh fruit was good. The strawberry yogurt with some kind of topping on it tasted artificial and was overly sweet. The bacon was good and at least warm coffee was OK.

Exceptional

Superb

Exceptional

Disappointed

Liked: Love the place but disappointed in this stay Great rooms quiet clean
Disliked: Breakfast almost nonexistent, out of coffee no staff , bar closed early, untrained bartender,, really downhill from last stay . Too bad Im an easy grader

this hotel is very impressive...

Liked: bed was very comfortable, nice and quiet room and very nice shower. Overall, loved it!
Disliked: N/A

It was good

Liked: Breakfast was good, but I felt there wasn't a lot of selection. It felt like the effort was spent with fancy plates and silverware and not on what was being served.
Disliked: Room setup was a little weird. The shower did not have any privacy. A family does not want to see each other while they are showering. So half of the room was off limits while somebody was showering. Not any problem with the staff, just a weird design.