Resorts World Catskills

Disappointing

Liked: The gambling.
Disliked: Booking.com said the room would be a "spacious suite includes 1 living room, 1 separate bedroom." When I arrived at the room, it was clear that this wasn't the room I paid for. There was no separate bedroom, the toilet was dirty and there were no soap and toiletries. I went downstairs to talk to the front desk and was told that they didn't have any more rooms available matching that description. They also said that they are not responsible for how Booking.com describes the room. I was not given the room that was advertised to me, and I don't know who to blame.

Excellent location and casino

Liked: Property was so clean. Hotel room was large and comfortable. Lotus was a great dinner and won money as a plus !
Disliked: Nothing

Very good

Liked: The bedding was wonderful
Disliked: The floor at the pool was very dirty and the jacuzzi water was cloudy.

Exceptional

Liked: We traveled for state track competition. We had a wonderful time. The room was beautiful. The bathroom was huge and the beds were very comfortable.

Very good

The hotel is very beautiful...

Liked: The rooms are very beautiful and spacious and we had a fantastic view of the golf course. There were problems with customer service. The manager was very condescending. His name is Victor we call down three times to get more hangers. It took eight hours to get them they charge $35 to use a microwave when you buy food in their restaurant there another places to get food and they won’t let you heat it up either. The staff at the front desk is not well trained. The pool was under maintenance. Most of the time we were there and I felt like it was very expensive for being up in the Catskill mountains
Disliked: Included in first comnent

Superb

Nice overall place, would stay...

Liked: Room was spacious with nice few. Smaller casino so not extremely crowded. Drinks were not overly priced.
Disliked: Only 1 elevator operated during the week. I of the 2 food options other than the 4 pricey restaurants was closed the entire time for a "private party ". No room service

Good stay

Liked: The restaurants
Disliked: The bed was VERY uncomfortable which is very important