Residence Inn Morgantown Guest Reviews
OVERALL AVERAGE SCORE:
WONDERFUL (4.5 out of 5)
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Menu
- Home
- Music
- Charts
- Sports
- Theater
- Events
- Sound Board
- Help
| 2.1 miles from Morgantown centre |
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Shellie Fri, 21 September 2018
Liked: Clean, very up to date, late pool hours, and beer for sale in the lobby.
Disliked: No, nothing really.
Verified Hotel Guest Fri, 21 September 2018
Liked: The heated pool, clean rooms, and friendly staff. The dof walking area was nice.
Disliked: The $100 dollar pet fee. I was really upset they did not post their price online it just said pets accepted, if I would have known, I would have just boarded my dog for much cheaper.
Verified Hotel Guest Fri, 21 September 2018
Liked: Everything was updated and clean. We had a full trashcan in our room and the bathroom shower could stand to be re-caulked. Overall it was a great hotel. Parking was a bit tricky.
Olaniyi Fri, 21 September 2018
Liked: The location
Disliked: Not really.
Sara Fri, 21 September 2018
Liked: For the amount of money i paid i was expwcting more than what i got
Disliked: Breakfast was horrible
Geraldine Sun, 16 September 2018
Army all the way
Liked: The courtesy of the staff , the location, room was great, no sound and the bed was comfortable , Great Job
Felicia Tue, 11 September 2018
Exceptional
Liked: Quite spacious roomcomfortable bedGreat staffCleanliness Indoor clean heated poolGreat breakfast
Disliked: Did not have guest reference book or even a sheet of paper advising guest the following:-- to turn on ice maker for ice.--info on WIFI connection --who locally provides food deliver service--cab services or bus schedule
Michelle Wed, 5 September 2018
Exceptional
Jenny Tue, 21 August 2018
Excellent! Will book again in...
Liked: Room was clean and very comfortable
Anonymous Fri, 27 July 2018
Passable
Liked: The main reason we selected this hotel for our family vacation was the pool. When we arrived we found that the pool was down for extended maintenance (several weeks and would be down for several more weeks). When we expressed disappointment at check-in, I was told that all guests were notified when they made reservations that the pool was down. That was not true. When I asked if we could use a pool at another Marriott property in the area, I was told No. When I asked for compensation for the inconvenience (in a form of a reduced rate or Marriott Reward points), I was told No. When I asked if I could discuss it with a Manager, I was told that the Manager would be in later and would call me. No call. At check-out, I again asked to speak with the Manager and was told that the Manager would call. Again, no call.
Clearly, management is not concerned with taking care of customers. And maintenance doesn't appear to be a priority. As a frequent traveler, (50+ nights a year in hotels) this property falls well short of my expectation for a Residence Inn.
