Name: Residence Inn by Marriott Milford
Address: 62 Rowe Avenue, Milford, CT
Telephone: (888) 420-1643
Rating: 4

The hotel had all our...

Liked: The hotel was clean , linens clean. The lady managing breakfast was so warm and helpful. Breeakfast was decent with hot and cold options. Decent coffee too

Exceptional

Stay

Liked: We liked that it was quiet
Disliked: Bathroom shower was dirty

Good

Liked: The room was very clean.
Disliked: There was NO hot water for a shower in the morning, so I had to take a cold shower..

Exceptional

Liked: It was a great stay in Residence Inn Milford. Thank you to the hotel staff. They are all friendly and very helpful (especially the ladies in the reception). I love the room that we stayed in - clean, comfy beds, etc. (Thanks a lot to Akeem Davis, I truly appreciate it) Breakfast was great. Housekeeping staff and maintenance were quick in responding to our requests. Location and the parking are excellent. The room is spacious and comfy. We would love to come back.
Disliked: All good.

Superb

Rebecca at reception was welcoming...

Liked: The residence Inn was clean and spacious and provided all the amenities one would need. Rebecca at the front desk was exceptional! She helped us when we had a late arrival due to car trouble and welcome us with open arms. She provided a snack bag for each of us and also a free upgrade. Kudos to Rebecca!
Disliked: The furniture was a bit dated, and we could see that the rooms could use some updating, but they were clean and comfortable

Amazing Hotel

Liked: The Residence Inn Milford is fantastic! The staff is always so kind and helpful. The outdoor pool and grill are amazing, as well as the large rooms with kitchenettes. If you're ever staying in Milford, this is the place to stay!

Exceptional

Liked: Staff were so friendly

Poor

Liked: the rooms were clean and beds comfortableRebecca front desk rep was friendly and accommodating April front desk rep was friendly and assisted to resolve our horrible experience. *see below
Disliked: we traveled to Residence Inn Milford to gather with family for a wake and funeral. We stayed at this hotel in the past and had a wonderful stay. this time during our bereavement stay, the front desk representative working upon our arrival was rude and unhelpful, the lack of empathy for our reason for staying and needed to get into our rooms on or before 3p..was ignored. she would not let us check in our room until after 3p..to the minute. we are all from out of state, exhausted and bereaved, needed to get to the funeral by 330p. we were appalled. Our family reserved 4 rooms, all Bonvoy Members, three of us were treated poorly, one checked in after the wake at 7p..and she got an upgrade!! absurd. We also booked this specific hotel because of the outdoor pool. hours were posted 9am-9pm. we wanted to gather back at the hotel that evening, we were told the pool closed at 9p, and we rushed back and made it by 845p. another guest who has been a weekly renter, said he can get the pool time extended until 10p..again inconsistent rules for guests. the following morning, my family wanted to have breakfast and a swim before the 1230p funeral. The hotel maintenance put chemicals in the pool at 8am...restricting swimming until 1130am. we again booked this hotel for the outdoor pool and amenities, and Marriott fell short on service, kindness, and professionalism. We will be booking elsewhere when we come to visit our Connecticut family in the future.*April explained to her manager of our overall unpleasant experience, and the manager authorized a 25% credit.