Residence Inn by Marriott Memphis Downtown

Bad VALUE, Rude, racially charged,...

Liked: Nothing
Disliked: We are a bi-racial couple; hoping to move to Memphis, SEEING THIS TYPE OF TREATMENT FROM A NATIONAL HOTEL BRAND!!! This post has a limited characters..would told you more.VALUE: NOT even close!!! Nearby vagrants, homeless, beggars, violent and racially charged accosters to myself and wife.Staff- Rude, (short curt or no response other than rolled eyes) Exceptional 1-2 had noteable and familiar responses, were sympathetic, however, no cahnes occurred to the in our face treatment.inefficient, arrogant, non-compliant(6 day stay-NO: maid service, no towels, bed no changed, ASKED THREE times), front desk phone rang 22 times no answer, took (HOT) elevator -three ppl ar desk..laughing-joking..VERY COLD oral communications) "Staff" seemed aware of the DISCONNECTS" AND OFFERED expected and empty promises and supposed concern...over what seemed SYSTEMIC REoccuring displays of MEMPHIS reality TODAY. NOT yesterday.SEVERAL face to face occurrences with "staff" requesting small trash can liners (tree times) ...maid didn;'t speak English, some satff were confrontrational; seeming defending their "excellence" and that doesn't happen often "UNBELIEVABLE AND INSULTING MY INTELLIGENCE EMPTY" retorts.Parking: EXTRA, UNDISCLOSED, "$22. DAILY!! public parking or ...wit for it.. $33 VALET parking. SURPRISE!!Food: FREE Bkfst: Laughable; Dry eggs, greasy sausage, WEAK, watery, Juices, NO staff visible other that restock ;UGHComfort: (6 day stay-NO: maid service, no towels, bed no changed, ASKED THREE times) Left tell-tale signs of lint, paper, etc to verify no cleaning had been done ; as we requested--THREE TIMES.Security: Wife was exposed to a rude and obnoxious permanent resident, INTENTIONALY, denied use of exercise mchine, by posting a "be back in 5 mins".

Excellent comfortable stay with great...

Was good except for paying...

Liked: Clean , Very Friendly Staff
Disliked: Parking not included with the price of the stay

Absolutely do not book through...

Liked: Nothing
Disliked: Absolutely do not book through Booking.com.Despite having already paid through Booking.com, the hotel charged me the same amount again at checkout. I ended up paying twice. I clearly explained this to the hotel staff upon departure, but they ignored me completely. This is outright fraud and unethical behavior. They are making money unfairly, and I intend to take legal action. Avoid this platform if you value your money.

Superb

Liked: Carl in reception was exceptional. Such a wonderful, friendly and helpful person.Hotel Location was very good and had a good breakfast.
Disliked: I’m checking in the late staff couldn’t find the missing remote for the tv nor find a replacement. When needing to make an outside phone call the reception staff didn’t know how the phone worked or how to get an outside line..

Great staff, great location, will...

Liked: The staff were very helpful and kind.
Disliked: Breakfast finished a little early.

Friendly and helpful staff.

Liked: Staff were friendly and very helpful. Decore was tried but functional. Hence, quite expensive for what we got.
Disliked: Location was one a block out of the main tourist area, so we made sure we didn't walk after dark.

Good

Liked: Great location. Good size room.
Disliked: One member of staff was very miserable when we checked out - she shouldn’t be on a reception.

Very good

Disliked: Loud elevator