Residence Inn by Marriott Kalamazoo East

We haven’t seen a property...

Liked: Breakfast and the delightful GM were the only redeeming qualities.
Disliked: The place was SO NASTY I don’t know where to begin. It appears they haven’t spent a cent on upgrading & improvements EVER! The dishes in the kitchenette were nasty looking. They may have rinsed them off but they certainly weren’t washed. We stayed only one night and our skin was crawling for most of the time we were there. WE WERE VASTLY DISAPPOINTED AND KEPT THINKING SOMEONE AT MARRIOTT SHOULD LOOSE THEIR JOB. We never expected Marriott to endorse this place in ANY WAY. Then we had to call SEVERAL TIMES to get an overcharge for our 2 rooms corrected. I will never make this mistake again I assure you!

I have never stayed in...

Liked: Not much, pealing wallpaper and paint. There was a very strong mildew smell. Cabinet door was loose. Very old and needed to be refurbished
Disliked: See above, old stained tub and toilet. Noisy air conditioning

Work Trip, Room not worth...

Liked: i stayed here last week and it was a cute little room. This room looks the same but its old, tattered and dirty. Missing light fixtures, random tacks all over the ceiling. The rug is torn and frayed in several spots. The sheets appeared to be dusty? Weird. No mattress protection is pretty grosse by todays standards. That was very unpleasant. The ceiling pant is chipping and falling. This is all after i tried 2 sets of entry cards on another room and the door didnt work so i was switched rooms. I probably wont stay here next week when i come back. I killed 2 spiders upon entry--- both in couch which is dirty with crumbs.
Disliked: it was very tattered. Peeling paint on ceilings, overall dusty, torn carpets, missing light fixture. Its just a bit worn out and frankly creepy. Its like someone used it as their own apartment....

Worst stay ever and we...

Liked: We went through 3 rooms in 24 hours. Room 1 oven was so dirty when we switched on smoked up the room and stank incredibly. 2nd and 3rd room plates in cupboards had food stains on!!! So much cobwebs in 3rd bathroom that kids did not want to enter bathroom. They told us 4 times they coming to clean, this was management and 24 hours later we left as no one came to clean room. We stayed in other Mariots while on a month long trip in USA and this was the worst ever experienced as management told me they will sort but just ignored us.
Disliked: Nothing wrong with facility, just dirty

They will steal you money...

Liked: Everything was good.
Disliked: The fact that they charged my girlfriends card twice. And have not returned the 140 and change to her account is bullshit. We have proof that they charged twice. Paid for it on booking.com 140 and change. Then they charged us another 140 and change when we checked in. This is straight bullshit. Don't trust these folks. And they have done nothing to remedy the problem.

Exceptional

Liked: The lady at breakfast was so nice to everyone and my daughter. It felt like family. Great job!Folks at reception desk were also nice and helpful. Great option for a simple road stop.
Disliked: Nothing bad

Disappointing

Bad

Disliked: Definitely needs updated and painted. The bedroom smelled like mold, had obvious ceiling leak stains and the bedspread had stains on it.

Bug's

Disliked: The room what is infested with bugs spiders earwigs and I'm pretty sure I got ate up by bed bugs