Residence Inn Denver City Center Guest Reviews
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|0.3 miles from Denver centre|
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Kimberly, Pueblo, visiting Bellco Theatre Mon, 23 November 2015
Close to downtown.
Disliked: You have to pay an additional $29 dollars just to park your car.
Sherry L, Hastings, visiting Ogden Theatre Mon, 10 November 2014
My daughter and I were in town for to consecutive concerts. We didn't have a car so more than once the front desk staff was very helpful in showing us the best routes for walking to our destinations. Someone greeted us every single time we entered the hotel. The breakfast area was clean and inviting. The housekeeping staff was also cheerful and did an excellent job of replenishing whatever we needed in our room. I definitely look forward to staying at this hotel again!
Liked: Super friendly, helpful staff. The room was very clean, as was the gathering area. Fantastic breakfast every morning.
Anonymous Sat, 19 September 2020
Excellent solution for a family
Liked: location, cleanliness, and most important organization of the spaces and kitchen features were very good.
Disliked: We suggest to add an hand held shower and a third chair
Jacquie Thu, 10 September 2020
Disliked: Cleanliness of elevators. Small issue but during a pandemic, you expect cleanliness to be #1.
Jessica Tue, 8 September 2020
Anonymous Thu, 3 September 2020
Liked: I was on the top floor, so no noise from the level up.
Disliked: Most of the staff were unprofessional. (A few were great though). One was trying to flirt with me and asked for my phone number and email on my check out. There was noise from ppl next door at 12:30 AM. I could not sleep a few nights paying premium price at a Downtown hotel.
Allyx Fri, 28 August 2020
Not the best but not...
Liked: The room was nice and clean, surprised by size of room. Brad (manager I think) was nice upon arrival and helped accommodate early check in.
Disliked: Other staff members very rude and parking pass malfunctioned twice, inconveniencing dinner plans to miss our reservations. Over priced for the experience and rude employees.When requesting towels was told ?none are available? and to call back later - then the next time that ?they?d be right up? and still never came... called a 3rd time and was given a rude response from someone named David. Understanding hospitality isn?t the easiest industry customer service is still everything and being made to feel like you?re being annoying isn?t exactly a good experience and causes anxiety/uneasy stay. I hope this helps correct the way we were treated for future guests and we will never be staying with this type of hotel again. Very disappointing...
Verified Hotel Guest Thu, 27 August 2020
Liked: Spacious rooms . Location. Very clean
Disliked: Woman night staff was overwhelmingly rude, condenseding and straight mean. If you left the hotel during her shift to smoke or anything you risk not being able to get back in, stuck on the streets of downtown denv When she clearly knows you are a resident.
Ajmeri Sun, 23 August 2020
I would stay again.
Liked: We enjoyed the cleanliness of the hotel. The staff was extremely accommodating.
Cathy Sun, 23 August 2020
Liked: Baggies due to covid. Not very good. Only water, orange, and small muffin.
Disliked: Towel service. Due to covid no room service but did not service towels and sheets in a timely manner.
Valerio Thu, 20 August 2020
Could have been better
Liked: Location, welcome kit, room was comfortable
Disliked: Incredibly understaffed, no housekeeping it's ok during COVID but the garbage can was full (!) when we checked in and there where trashbags outside the rooms in the whole hallway during the staying
Mikayla Thu, 6 August 2020