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Residence Inn Dallas Richardson eee
Residence Inn Dallas Richardson, 1040 Waterwood Drive, Richardson, TX | Area: Richardson
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4.1
HOTEL RATING: 
VERY GOOD
4.1 out of 5 (19 Ratings)
3.2 miles from Richardson centre
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Hotel Description
This Residence Inn features an outdoor pool and a tennis court and is located 14 miles from central Dallas off I-75. Every suite in the hotel includes a fully-equipped kitchen. Guest rooms at Residence Inn Dallas Richardson all benefit from a free wireless internet connection and a TV with satellite channels. There is an in-house grocery service as well as a laundry and dry-cleaning. The hotel offers a complimentary hot breakfast buffet and a weekday evening reception. A 24-7 Market offers snacksdrinks and other sundry items. Dallas/Fort Worth International Airport is 25 miles away.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Pets Allowed
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Safety Deposit Box
` Vending Machines
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Internet services
` ATM/cash machine on site
` Vending machine (snacks)
` Heating
` Fax/photocopying
` Outdoor pool (seasonal)
` Grocery deliveries
` On-site parking
` Breakfast options

Residence Inn Dallas Richardson Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4.1 out of 5)

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4

Very Good - 4 out of 5

Verified Hotel Guest Wed, 12 February 2020

Liked: Two rooms. Kitchenette. Tub
Disliked: Minor repair needed on bathroom sliding door. No makeup mirror.

0.5

Poor - 0.5 out of 5

Kadie Tue, 14 January 2020

Bad Service!!

Liked: Nothing at all!! The experience was horrible! I will not recommend this place to anyone! The employees are unprofessional and do not go above and beyond to take care of their guest!
Disliked: Booked through Bookit. I was told me room was in Building A so we walked in the rain and freezing cold at midnight ( me and 2 other young ladies) only to have to walk around like lost puppies to end up in Building B. That was just the start of the Horrible experience!! Was offered a $10.00 food voucher by Lentay (That I was never given). The room I was given on the first night was wrong Lentay lied to me and said he was going to put me in a second room at no cost for both nights. Next day was treated like [email protected]! by Priscilla Schraer who only mentioned she was the "Assistant GENERAL Manager" 100 times during our conversation. She basically called me a liar when I told her that Lentay said I would not be charged at all for the extra room for both nights. She claimed that he only comped the room for 1 night for the inconvenience (not what he said at all). My guest that were staying with me also heard what he said to me. I ended up having to pay extra just to get the room I originally booked through Bookit. I called Bookit and confirmed that what I booked on their site was in-fact correct and it was! They called and spoke with Priscilla Schrarer as well and conformed it. There was some sort of mix up between the hotel and Bookit. However had Priscilla Scharer not been so rude over the phone with me maybe went a step above and contacted Bookit herself prior to accusing me of lying or being rude to me a lot of this would have been avoided. The location was the best thing about my 2 night stay. The place is nice looking but still needs a lot of work. The staff needs to be trained better! The Assistant General Manager Priscilla Schraer needs to be trained in Guest Services and Management. I personally am not sure if I will stay here again but if I do I will be doing more research first.

4

Very Good - 4 out of 5

Grace Fri, 22 November 2019

Very good

1.3

Poor - 1.2 out of 5

Antonio Sat, 21 September 2019

Very poor

3.4

Pleasant - 3.4 out of 5

Stephanie Tue, 13 August 2019

Pleasant

4.6

Wonderful - 4.6 out of 5

Anonymous Mon, 29 July 2019

Superb

Liked: Very nice. Comfortable and roomy. Excellent breakfast.

5

Exceptional - 5 out of 5

Paul Sun, 28 July 2019

Wedding weekend

Liked: Staff was very friendly and helpful. Anthony was awesome!

4.6

Wonderful - 4.6 out of 5

Jaafer Mon, 8 July 2019

I would like to keep...

Liked: It was very clean and elegant.
Disliked: I checked in late about 2 hours because the room was not ready. But when I request a late checkout for 1.5 hour they gave me only 1 Hour.

5

Exceptional - 5 out of 5

Harold Fri, 24 May 2019

Exceptional

3.8

Good - 3.8 out of 5

Nancy Mon, 20 May 2019

Good

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Residence Inn Dallas Richardson 1040 Waterwood Drive, Richardson, TX