Residence Inn by Marriott Whitby

I would stay here again. It was close to the 401 and lots of restaurants and a large cinema. We stayed for a Lacrosse tournament and the boys really enjoyed the hotel.

Liked: The room was clean and spacious with a full kitchen. The bed was very comfortable. The complimentary breakfast buffet was really good; healthy choices too, not just eggs and bacon.
Disliked: The lobby wasn't very big and there wasn't any common space to sit.

Bad

Passable

Liked: Clean, Victoria was amazing.
Disliked: There was a THC canister in my oven where the pans go, dishwasher was broken. When I checked in was dealing with Victoria (What an asset to your company) she was friendly amazing and very courteous.. There was a problem with booking.com when I showed her paid she tried really hard to fix it. Then saima (I think her name is) came out and was talking and it was so embarrassing she wouldn’t listen to Victoria or me, when I showed her I paid she insisted I didn’t and tried to charge another 591.00 to my credit card and was loud so others around checking in etc heard this went on for over 30 minutes. She tried telling me that I had to pay you over a 100 more I booked it at 491.00 for two nights then deal with booking later not listening. Then shaming me for not having another 591.00 plus 250.00 plus the 491.00 that I already paid. Worst customer service ever. I would keep Victoria beyond measure she was a gem to deal with! Parking sucks!

Pleasant

Exceptional

Good

Exceptional

Very good

We were very satisfied with...

Liked: Clean, Bright, easily navigated
Disliked: No bottled water in room.

That was nice and awesome...

Liked: The location is wonderful, and quiet and comfortable , friendly staff and very kind . nice and clean room. Satisfied withe the free breakfast, love it.
Disliked: Hmmm just the door , the sounds is too noisy. Just check that . Rather than nothing.