Name: Residence Inn by Marriott The Hague
Address: Wijnhaven 24, The Hague
Rating: 4.5

Exceptional

Everything was quite nice.

Liked: Breakfast was great and so helpful to have washing machine and dryers.

Exceptional

Very good

Convenient, well-appointed apartment with good...

Liked: The location is central, although with the back entrance giving into the courtyard of a "Hof", it was sometimes difficult to get our/Google's bearings - the front entrance through Moxy Hotel worked better. Super-convenient (E25-32/day) underground public parking - we had a space right by the doors to the hotel. No obvious issue with drunks as mentioned in 1 review. We got a free upgrade on arrival to a room with a panoramic view across the city to the sea - see photos. And a couple of windows even opened a bit for fresh air. The bed was huge and comfy, and we moved some furniture to avoid bashing into the TV between bed and living area (see other reviews). The room had an efficient kitchenette and eating area. We were able to eat in a couple of nights, enjoying our sunset panorama, though we used microwave meals and did not try cooking. There was a dishwahser which could be filled if you used everything, and otherwise provided a handy drying rack. The fittings were new and clean, the space was airy and uncluttered and the bathroom worked well, though would benefit from a bit more lighting. We had no problem with the breakfast space or supplies and ate varied offerings across our stay. Staff were there for most of the day and night, and were helpful, including the friendly crowd at sister hotel, Moxy, downstairs. They provided a very safe bike room, with power for charging, coming down themseleves to unlock it when we came and went. We were close to the main sights, trams, numerous restaurants and bars, and to supermarkets. There are also help-yourself fridges with drinks and snacks (you pre-pay a set daily rate and then they refund any unspent amount). At Moxy there is a pay-at-reception offering of snacks and drinks. Pizza is available on-site 24/7. Lifts woked well. I don't know how Airbnb's can compete with this convenience and level of service - all at a just-about affordable price for Den Haag.
Disliked: We still have not had our refund of the E120 put on our card for extras although we checked out 6 days ago, albeit with Easter in between. This whole process was not very clear:- on check in we initially thought we'd been overcharged as there was no mention of taking money in advance. And at check out they assured us we would not be charged when in fact we had already paid the extras, and it took a while for the lady to confirm it would be a refund. This is a bit concerning when you are on a short stay in a different country and don't know how easy a reclaim will be.