Name: Residence Inn by Marriott Silver Spring
Address: 12000 Plum Orchard Drive, Silver Spring, MD
Telephone: (888) 420-1641
Rating: 4.25

Surprising

Liked: Clean
Disliked: Staff wasn’t knowledgeable didn’t explain about incidentals or parking charge that I wasn’t aware about until after checkout , also wanted to pay with different payment and card kept declining because of staff not being knowledgeable of how to perform split payment , no management on site to assist

Would not recommend this hotel....

Liked: Property is clean.
Disliked: First, the night concierge (Feleke(?)) accused us of photoshopping the screenshot from booking reservation. This hotel is old and needs serious updating . We frequently stay at Marriott hotels and this one is the oldest looking rooms we have stayed at. Also this location is far from DC downtown, it’s about 40 - 50 minutes drive. Amenities are also lacking. Laundry machines only take quarters ($3 per load and another $3 to dry; 45 minutes). Pools close at 8PM (they put chain padlocks on the gate), there’s a basketball min court but when it gets dark the court is dark too eventhough there’s court lights they do not turn it on. Breakfast ends at 8AM (we didn’t even bother going). Parking is not free, $12/ overnight.

Exceptional

peaceful friendly

Liked: adequate. missed not having a self waffle maker

Superb

Two big problem - 1....

Liked: Two big problem - 1. the tv remote did not work for the two days - no one came to fix it - I had to unplug the TV.2. The man working the breakfast did not care when I showed him how the brown sugar was disgusting with a very dirty spoon that had melted brown sugar on it from people using it to mix their oatmeal - very disgusting - and there was all kinds and a lot of other foreign material in the brown sugar - I showed it to him and he began to dig his finger into the brown sugar to pull out the many many foreign object - that was crazy to see with no gloves - I poured out the sugar in the trash and made him make a whole new cup for customers - and I made him replace the spoon. He was very unprofessional and only did the right thing after I said I would get the manager. He is a very poor representative - and clearly a family member or he would never have this job.
Disliked: Two big problem - 1. the tv remote did not work for the two days - no one came to fix it - I had to unplug the TV.2. The man working the breakfast did not care when I showed him how the brown sugar was disgusting with a very dirty spoon that had melted brown sugar on it from people using it to mix their oatmeal - very disgusting - and there was all kinds and a lot of other foreign material in the brown sugar - I showed it to him and he began to dig his finger into the brown sugar to pull out the many many foreign object - that was crazy to see with no gloves - I poured out the sugar in the trash and made him make a whole new cup for customers - and I made him replace the spoon. He was very unprofessional and only did the right thing after I said I would get the manager. He is a very poor representative - and clearly a family member or he would never have this job.