Residence Inn by Marriott San Diego Sorrento Mesa/Sorrento Valley

Disappointing

Pleasant

Liked: The cleanliness of the room, ample space
Disliked: The staff at the front desk were rude. I requested an early check-in was told they would call whenthe room was ready. I never received a call as to whether they would accommodate my request. I had put my request 2 weeks prior to my arrival. I understand a request is not a guarantee, but a courtesy call would have been nice. The gentleman that checked us in was very professional and kind, but the two female clerks I felt were rude.

Booking.com failed on this one.

Disliked: They had no record of my booking.com reservation and were sold out so I could not stay there. I had to go to another hotel. They tried calling booking.com but the agent hung up on them.

Served its purpose, and son...

Liked: Loved the location , amenities, 2bed/2bath, fireplace, kitchen, living room , staff interaction, complementary breakfast, pool, basketball court. Great for families
Disliked: Room cleaning was only every two days and staff did not thoroughly clean. They only emptied trash and replaced towels. Fresh bedding not provided and bed was not made, staff just threw old covers back. A fair amount of dust on furniture, bath tub chipping. Dining chairs old and scratched up.

Great accommodations really do make...

Liked: It was conveniently located close to everything with a vehicle. The staff was TREMENDOUS! I thoroughly enjoyed seeing all staff. Cathy was very kind. Kitchen staff so pleasant to see each day! Maintenance and housekeeping staff members were so pleasant. I would return again, wonderful stay for my family.
Disliked: Daily parking costs.

Exceptional

Good

Good

Liked: We stayed in a large suite with 2 bedrooms, 2 bathrooms and a combined living room + kitchen. The size of the apartment was generous, the bathrooms are renovated and clean, the Queensize beds were not too big, but comfortable. The breakfast was basic, but delicious: warm oatmeal and a variety of cereals; also available: baguels, yoghurts, eggs and bacon; waffles only on weekends. The location was ideal if you have a car. The hotel is located in a modern business park zone, very safe, not too far away from points of interests in San Diego, like Old Town, Balboa Park, Sea World, Embarcadero/Harbour area. All staff members were extremely friendly and helpful.
Disliked: The floor in the apartment was mostly carpet, which didn't appear to be very clean. Some of the windows didn't stay open, due to a mechanical fault. Weird smell in the living room. The pool is very small, no shower next to the pool The furniture in the room is okay, but old, many of the facilities and amenities would need refurbishment, especially as the hotel is branded "by Mariott".

Bad