Residence Inn by Marriott San Antonio Six Flags at The RIM

Exceptional

No happy.

Liked: The pool and the customer service.
Disliked: My room the AC did not work properly, there was not a kitchen drawer, for the price we paid that’s crazy! They should not sell a room like that. The dressing on was so uneven the drawer continue stay out of their place, you have to pay $10 dollar a night for parking! And last please don’t ask a room with a sofa cama they are really, really uncomfortable, we were not able to rest on the sofa which we needed it to. Please pay attention to that.

Is Ok, not my first...

Liked: Location, room size
Disliked: Need to pay for the parking, no ice machine in the hotel, Breakfast poor variety

Bad Communication All the way...

Liked: You had three wonderful staff members that worked hard to make this stay a pleasant experience. You had one young lady when I first arrived that was not helpful at all.
Disliked: I didn't like the fact the young lady at the front desk didn't properly assist us when we arrived. She told us that our rooms were not ready, even though she never looked at the computer. She never even asked our name when we told her we had requested an early check in. Later in the day I found out that the room I had reserved back in March was not available due to renovations going on. I was never notified ahead of time. When I spoke with the young lady about a different room all she offered was a down grade. When I asked about a two bedroom suite, she said I could have it for the two days I would be there but that the room was not clean yet. When I came back around 330 pm the new desk clerk informed me I would only have that room for one day and have to down grade the next day because that room was already booked. My question is how is my reservation not honored but another one is?

Very good

Exceptional

Exceptional

Liked: Property was excellent including service desk customer service. Thankyou for making this stay a memorable one, we appreciated the daily room cleaning service. Breakfast was awesome, and pool area was comfortable. Enjoyed the terrance also. Perfect stay, close to various shopping centers and restaurants. Will definitely stay here again

Good

Exceptional