Sonesta ES Suites San Antonio Downtown Alamo Plaza Guest Reviews
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Maxwell Sun, 13 July 2025
Superb
Gypsy Sat, 12 July 2025
Terrible
Disliked: The valet damaged my Tahoe and they are refusing to cover it.
Omischa Thu, 10 July 2025
Bad
Liked: I had to cancel and was not given a refund . They only have valet parking , but I waited for Valero over 15 minutes
Disliked: I just needed to park and couldn’t - so I left and stayed elsewhere
Anonymous Thu, 10 July 2025
It was okay to sleep...
Liked: The room and facilities are clean and spacious
Disliked: The guest service never answers when trying to get items. Breakfast for all 3 days was horrible...
Marcrum Wed, 9 July 2025
Very poor
Pedro Wed, 9 July 2025
Very good
Rose Wed, 9 July 2025
A great apartment in a...
Liked: The two bedroom apartment was great - we had floor 12 and a great view over the city. The rooms were a good size, comfortable and nicely decorated. Basics like tea and coffee were provided, which was good.
Disliked: The valet parking was utter chaos. If you stay here, make sure to allow half an hour to get your car. There was not enough valet staff, and not enough room for all the cars at the hotel frontage. A simple solution would be to let guests pick up their cars themselves. The parking area seemed to be in a building attached to the hotel, so not sure why guests are not allowed to do that. The hotel could still charge a parking fee. Also breakfast was chaos. There were not enough seats, not enough food, and people were taking breakfast back up to their rooms, meaning a queue for the lifts, and spilled food on the floor. Also staff didn't give any advice about breakfast times at check-in and I forgot to ask, so one day we missed out altogether. Breakfast stops at 9.30 which is quite early. Also the wifi was terrible - we had no wifi more than we had wifi.
Salinas Tue, 8 July 2025
Passable
Shajuana Tue, 8 July 2025
Very good
Liked: It was near the riverwalk
Disliked: Parking price , even though booked with hotel for 3 days 2 nights
Jefffrey Mon, 7 July 2025
Will not stay their again
Disliked: The a/c throughout the hotel was not working for two whole nights and they didn’t have enough fans for hardly anyone and the breakfast was so packed not enough room or time to get anything before they put it all up.