Residence Inn by Marriott Salinas Monterey

Very poor

HUMAN TRAFFICKING VICTIM DENIED CUSTOMER...

Liked: Urgent Complaint – Displacement from Reservation on May 19 Despite Active Danger and DisabilityTo Whom It May Concern,I had a confirmed reservation scheduled for May 19 at your property, but someone appears to have tampered with or edited my booking, resulting in my displacement during a moment of serious personal crisis. I am a human trafficking victim and disabled, and your failure to uphold my reservation put me in direct danger.Although the individual who answered the phone was polite and redirected me elsewhere, the fact remains: I had a reservation, you had rooms available, and I was denied safety. That decision forced me to leave town unexpectedly, which may have ultimately been for the best, but you left me vulnerable at a time when I needed protection.I am formally requesting an investigation into:1.Why my reservation was altered or not honored.2.Whether I was charged despite not being allowed to stay.3.Why no one took accountability in the moment to correct the situation.I hope Marriott will take this seriously—not just as a customer service issue, but as a matter of human rights and safety. I ask that you review this situation with urgency, and I hope that in the future, no guest—especially one fleeing danger—will ever be denied a confirmed room again.Sincerely,
Disliked: I NEVER GOT TO SEE THE PROPERTY! I WAS DENIED SERVICE! IF YOU CHARGED ME I NEED MY MONEY BACK SO I CAN STAY SAFE. IF NOT I WILL PURSUE LEGAL ACTION. Im sorry but I was in danger AND disabled.

Excellent

Liked: Everything
Disliked: None

Very good

Nice

Liked: Everything was fine
Disliked: I couldn't stay another night

Exceptional

All in all, we really...

Liked: I like the finishes in the rooms and the way the room was set up. Good use of space and very comfortable.
Disliked: We ended up letting the room stay cold because the heater was so loud that it woke us up every time it turned on - it's in a closet next to the bed and that was wierd.

Superb

Liked: I've been there many times and I love the service the cleanest I love everything about it
Disliked: There's nothing to like I love it all of it very nice place to stay I will recommend everybody there to stay there

Comfortable stay for a few...

Liked: Staff was extremely friendly and paid the stay worth while.
Disliked: The bathrooms were a little scratched and dated but it wasn’t that big of a deal