Residence Inn By Marriott Rochester Henrietta Guest Reviews
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|11.3 miles from Rochester centre|
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Cc Mon, 15 July 2019
Good value 2 bedroom suite...
Liked: 2 bedroom suite with kitchenette is convenient for family. Kitchenette is equipped with various basic plates bowls pans and utensils. Very helpful and friendly hotel front desk staff. Very hardworking and friendly lady named Celeste who prepares complimentary evening food and drinks and breakfast. These awesome staff bring the hotel to the next higher level. Also we enjoy the outdoor sitting with fireplace. The coin-operated laundry and dryer machines are new and clean.
Disliked: The beds in both bedrooms are small. One looks like a double bed and Master bedroom has. Queen size bed instead of King.
Russell Thu, 11 July 2019
Too cold or too stuffy
Disliked: - Laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean overall, especially the tub - air conditioning is either too cold or too stuffy
Sharon Mon, 8 July 2019
Liked: Everything was great! The bed was super comfy, bathroom / shower clean and bright. Kitchen was awesome! Very nice hotel for the price. Book it.
Nathan Sat, 6 July 2019
Great other than breakfast
Liked: The front desk you g man was excellent. However in the morning, the woman who was at the breakfast buff was less than pleasant. I understand it was after a holiday but staff accordingly. Ran out of i2% milk, all stations were low on items and she was downright rude. You should really reconsider placing an unfriendly person like her in such a high touch area.
Disliked: Sorry...see above
Heather Sun, 30 June 2019
Liked: Very clean place. No sign of bed bugs. Great breakfast. Very nice rooms and most of the staff was very friendly.
Disliked: Smoke alarm went off in hotel but not in one of our rooms that we rented so if they other adult didn't call we would not have know about the alarm going off. That could have been deadly if it were a true fire. King size bed was super hard. Booked rooms over a month ago and asked for them to be close together.... they were not even close to that. One on 3rd floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only 2 adults.
Goodrow Mon, 24 June 2019
Won?t stay again
Liked: Helpful front desk staff
Disliked: Sent to occupied room Urine covered mattress Old food in fridge Horrible coffee and cold
Alan Thu, 13 June 2019
Went to Rochester for a...
Liked: Met or exceeded every expectation. Staff was friendly, breakfast was great and the location was perfect for my needs.
Disliked: Not a thing.
Anonymous Mon, 10 June 2019
Liked: King room suite has everything you could ask for!!
William Thu, 16 May 2019
Amanda Sun, 5 May 2019
Liked: Clean, friendly and room was spacious