Residence Inn by Marriott Provo

Superb

Exceptional

Expectations met x 1000!

Liked: The staff was fantastic, from the evening desk staff/manager to the morning crew, hoping to find a decent Residence Inn option in San Diego for my work stays. The Continental Breakfast was over the top delicious with an incredible variety of choices and the chef was warm and welcoming! The room far exceeded my expectations especially for the price, I travel a lot for work, this was a personal stay with my pet. The location was wonderful, there was a walking path right behind the residence inn and I walked with my dog evening and in the morning, loved the college area atmosphere and all the options for food and fancy coffee!
Disliked: Everything was GREAT - made my short stay up north in my home state absolutely perfect!! I will stay longer next time and explore the area.

Good value for money but...

Liked: Great location. Kitchenette okay, no oven, just 2 plate stove top. Had asked for full kitchen, but only later found out this only comes with 2 bedroom units. Indoor pool and racket court were great to use. Good breakfast. Quiet room as requested with great view of mountain.
Disliked: Toilet too low and made loud noise when flushing. Could do with some updating and modern bathroom fixtures. Room servicing not consistent - had to occasionally call for service. Cleanliness in hard to reach carpet areas next to bed neglected (found dust covered alarm clock on floor which had obviously been there for some time). Stain on sofa. Towels not always stocked at poolside, had to ask at desk.

Exceptional

Disappointing

Liked: The bathtub was disgusting! Thick layer of soap scum and pubic hair…wore my flip flops while showering.

Solid option with good location...

Liked: Conveniently located close to BYU. Enjoyed the full-sized kitchen and two-bedroom suite. Kids had fun in the pool. Hot breakfast provided lots of options. Appreciated the organic scrambed eggs.
Disliked: Our room wasn't cleaned while we stayed there. Maybe I had to request room cleaning, but that wasn't clearly stated. After 2 days with a family, the trash and dirty towels were piling up.

Spacious Two Bedroom Perfect for...

Liked: The staff was very helpful. The breakfasts were good, and the menu changed a little from day to day so it didn't become monotonous. Location was perfect for visiting family in the Provo/Orem area.
Disliked: Room cleaning service during the holidays seemed a little hit-and-miss. We didn't mind much as we're pretty clean, and we guessed it was to give their normal staff some time off during Christmas and New Year's.

Superb