Residence Inn Portland Downtown/Waterfront

Superb

It was a comfortable stay.

Liked: The property is very family oriented. There are many families staying there. It has a wonderful included breakfast with many quality options. It has a comprehensive fitness center. However some of the equipment needs to be serviced. The location is convenient to downtown but still off the main drag which makes it quieter. One complaint: I paid for a room with a harbor view, but did not get one. The term itself is misleading because the harbor is so blocked by buildings and far enough away that I am not sure a higher floor would help. The hotel took $20 off my bill ( $10 for each night) to compensate me but this was not satisfactory. They also took 1 night of parking ($35) off the bill for the lack of a harbor view and their inability to change my room to try to provide a view. Instead, I was looking out at telephone lines, electrical equipment and the street.
Disliked: I summarized this above.

Wonderful location, great staff, nice...

Liked: Almost everything
Disliked: The bed mattress was not great

Good location and breakfast; bad...

Liked: Location, breakfast, staff
Disliked: Outdated and falling apart rooms; bathroom tiles were literally coming off, room cleaning by staff was substandard and incomplete. Overall very poor value for money. Several places nearby are more modern, cleaner, and similarly priced.

Superb

Not worth the money.

Liked: Location. McKenzie at the front Desk was very professional and proactive in trying to make our stay better.
Disliked: We found stains on one of the pillows in our bed. The pull out sofa was not made up. We asked that it be made up for our daughter and that we have more towels. The staff dumped a bag with the linens and towels in our room, but did not make up the pull out sofa bed. My wife had to do it.

Very good

Friendly staff but slightly over-priced...

Liked: Breakfast was nice with good variety of options. Staff was friendly and helpful- we got to the first room they gave us and a dog was barking constantly in room next door. Front desk quickly moved us to another room away from dog.
Disliked: We were hoping for a view of the water but our king suite view was a parking garage feet from our windows. For the price we paid we were hoping for a little nicer place, especially when we had to pay extra to park.

Good

Liked: room very clean. nice to have a kitchenette & sofa. Location was good, easy access to areas of interest but not in the middle of a noisy area.
Disliked: poor lighting bedside & overall. Tight space around bed & into bathroom while big space in kitchen. Morning breakfast was a zoo. Too limited space for the number of rooms. There was a fragrance in the common area and main lobby that was too strong & affected my allergies. I had to wear a mask. Parking lot information was poor, how to access, etc.