Residence Inn by Marriott Philadelphia West Chester/Exton

Exceptional

Never again.

Liked: Nice gym, nice room design, women in guest services were hospitable
Disliked: Lack of Cleanliness. First room we stayed in the originally white tub had a dirty ring around it and brown flooring. I called guest services. We got our room switched after the gentleman in guest services said he’d check the room because sometimes the bathroom is clean, but have a ring around it??? Perhaps I’m misguided, but it seemed like I would’ve needed their approval for a room switch when we just checked into the room less than 20 minutes prior. And the hotel had vacancies. When he checked it was certainly dirty as I said it was, so they thankfully switched our room. In the second room- After sleeping we noticed stains in the bed that were not ours, black stains on pillows, brown on the edge of the bed cover. I can’t believe I slept on this bed. Gym is accessible though they have notices to guests only, but is a swinging door with no need to use your room key. This is a safety issue. All the Marriott’s we’ve stayed at required room key access, so that everyone in there is accounted for. I know I left an item in the room and when I called the first time the gentleman said he would check the room and call me back. About half an hour later I called them back as I had not heard back and he said he sent word to housekeeping. What happened to checking yourself? He calls me back within the hour after the second call and says they not did not see it and he checked and he did not see it. I know I left it there and no other place because it was just one night there and no where else between days so that tells me either housekeeping or guest services rep is incompetent or deceptive. What’s disappointing most of all is that we had several hotel options in the area but were willing to pay a little more because of our wonderful experiences at the Marriott but this one was incredibly disappointing.

My stay was ok

Liked: View was nice
Disliked: Just few minor issues

Good accommodations for our family

Liked: Like the rum arrangements and availability of breakfast
Disliked: Bathroom needs shower bars!And a few hotels in the area that charge for parking!

Exceptional

Liked: all good
Disliked: same as most, ice machine not working.

Would stay again and will...

Liked: Location was perfect!Breakfast were really tasty and so much variety.
Disliked: The site didn't have a pool, but we still enjoyed our stay.

Exceptional

Superb

Hotel needs an upgrade. Old.

Liked: It was ok. I've had better
Disliked: Not great choices. I expected better from a Marriott