Residence Inn by Marriott Palo Alto Mountain View

Great place! Best location and...

Liked: The location was great! Staff are very helpful and friendly, esp. Zack and Britney. Rooms are clean and comfortable.Great place.
Disliked: None! Everything is good.

Exceptional

Good

Liked: I liked that the kitchen had all utensils needed for an extended stay. For up to 4 people.
Disliked: The pull out couch was in need of repair or replacement. Center was collapsed.

Exceptional

Liked: Fully stocked kitchen and nice clean room

Superb

Exceptional

Exceptional

Horriblele experience!

Liked: Location only
Disliked: It was a nightmare. Poorly trained staff and no Manager available on Saturdays during checking time. Let me make clear: I would rate “0” if it was possible. The place is going through renovation and does not notify clients prior to stay such a pool that is not working ( but advertised) during beginning of summer, the AC inside the rooms not working, bathtub does not work, there is no acessibility support. Rooms for families are upstairs without elevator. Walkways are not acessible, port lightening during nighttime to get to your room. If you call service room they will continuously hang up on you and when you can talk to them no service room is available for towels or anything else… front desk has not authority or access to any changes in their system while a manager is gone, which makes themUnable to solve clients issues… Horrible place! Horrible service..

Exceptional