Residence Inn by Marriott Palo Alto Mountain View

Exceptional

Horriblele experience!

Liked: Location only
Disliked: It was a nightmare. Poorly trained staff and no Manager available on Saturdays during checking time. Let me make clear: I would rate “0” if it was possible. The place is going through renovation and does not notify clients prior to stay such a pool that is not working ( but advertised) during beginning of summer, the AC inside the rooms not working, bathtub does not work, there is no acessibility support. Rooms for families are upstairs without elevator. Walkways are not acessible, port lightening during nighttime to get to your room. If you call service room they will continuously hang up on you and when you can talk to them no service room is available for towels or anything else… front desk has not authority or access to any changes in their system while a manager is gone, which makes themUnable to solve clients issues… Horrible place! Horrible service..

Exceptional

Best stay in heart of...

Liked: Excellent location in heart of the Valley / Mountain View. In the room you have entire kitchen with all the necessary stuff to cook and eat and sit and enjoy. The rooms on ground floors have direct exit with access to little yard where they have table, chairs and umbrella so that you feed yourself like at patio. Good breakfast too.
Disliked: We liked everything!

nice for a night stop

Liked: Room was spacious - 70m, separate lower room and top floor room, 2 showers, OK breakfast
Disliked: Charged extra for parking per night

Decent for the price

Superb

Liked: good room at good location

after flying for 16h i...

Disliked: Was not allowed to check in to facility

Superb