Residence Inn by Marriott Palo Alto Menlo Park

Superb

Fine place to stay.

Liked: The front desk was very nice. The size of the room and bathroom were great! The room was very clean when we got there.
Disliked: The property is next to the train tracks. They have special drapes to reduce the noise. My biggest complaint is the housekeeping system. They ask you to let them know by 10am if you want your room cleaned. We called at 10:20 and they refused to make an exception. Very inflexible!

Very good

Nice staffs (maids & breakfast...

Liked: The location was fine. Breakfast had very few options, but it was sufficient for us. The previous weekend was quiet and enjoyable, especially with the two suite bedrooms, but during the last stay, we were disturbed by noise from upstairs.
Disliked: The previous weekend was quiet and enjoyable, especially with the two suite bedrooms, but during the last stay in the same two bedrooms, we were disturbed by noise from upstairs.

Excellent experience with friendly staff

Liked: Beautiful grounds well manicured.
Disliked: None

Very comfortable, spacious rooms in...

Liked: The property was modern, renovated. The rooms were large with kitchen,very nice. Property well located to walk to restaurants 5-10 minutes away.
Disliked: It was as hot, so it would have been nice to have a pool. They did have an outdoor firepit but we didn’t have a chance to try it out. Breakfast was typical and didn’t have. Nice to go down for coffee.

Visited four times this year...

Liked: This facility is the best value in Menlo Park when compared with other properties in the same price range. It has the "home away from home" feeling. The staff are excellent and are ready to assist with guests requests - rooms are always fresh and clean.
Disliked: It does have the issue of the train crossing and station being adjacent to the property, however, the new electric trains are very quiet and when inside the "horn" noise, mostly during peak train hours, while loud when outside, is greatly reduced when inside your suite. There are sound reducing drapes and soundproofing of the complex appears to be have been handled well.

Quick visit was comfy and...

Liked: Great spacious room. Dog run next door
Disliked: Only one exercise may in the gym

Good staff but inadequate room...

Liked: The location and the front desk staff are really nice and accommodated our request to have two rooms next to one another. The rooms were adequately clean.
Disliked: The bedding has non-cotton sheets, and mattresses are not the most comfortable. Despite our request to have quiet rooms, we were given rooms on the 1st floor next to train tracks, which were noisy. As a Marriott Bonvoy Gold Elite member, I was somewhat disappointed because I had booked my rooms in advance. Also, our rooms were equipped for the handicapped, which we had not asked for. It made the bathroom huge but had fewer surfaces and shelves. Lastly, the rooms do not have enough drawers/cabinets or even a luggage rack in the closet. Very inconvenient in terms of feeling comfortable for a stay of a few days.