Residence Inn by Marriott Palo Alto Los Altos

Poor

Disliked: I’m deeply disappointed with my recent stay at the Residence Inn Palo Alto Los Altos, located at 4460 El Camino Real, Los Altos, CA 94022. For a property bearing the Marriott name, the experience fell far below expectations.Breakfast is advertised as being available until 10:00 AM, yet by 9:00 AM, even basic essentials like coffee were nowhere to be found. Over the course of three days, housekeeping never once refreshed our towels, despite repeated requests. I also asked twice for an extra set of sheets—and no one ever showed up.The lack of responsiveness and attention to basic guest needs was both frustrating and unacceptable. This level of service is not what one should encounter at a hotel of this caliber.

Very good

Short but sweet

Liked: Good price, nice suite, very good fitness center
Disliked: No convenient parking, kinda noisy

Exceptional

Liked: Service is great. Especially the front desk staff is a super wonderful person. Will visit again because of her.

Wonderful experience!

Liked: Location was great! Excellent service! Staff was awesome, esp. Sini, Lesieli, Angie, and Lata. Thank you.
Disliked: none, everything's great!

Exceptional

Exceptional

Liked: The room was very clean and the bed was very comfortable. It was quiet - set back off of the street and there were pretty trees outside my window.

Nice enough Residence Inn with...

Liked: Large rooms. Clean. Nice pool.
Disliked: Poor parking. Gloomy underground lot.

Passable

Liked: Location is great. Staff is friendly. Room was spacious and breakfast is a nice touch.
Disliked: Overall, the place was clean as far as housekeeping responsibilities. A few roaches and spiders were in our room that made for an uncomfortable stay.