Name: Residence Inn by Marriott Paducah
Address: 3900 Coleman Crossing Circle, Paducah, KY
Telephone: (888) 323-5826
Rating: 4.25

Exceptional

Pleasant

The first time I’ve ever...

Liked: The staff was very kind, none of the disappointment with the facility is in any way a reflection on them.
Disliked: The hotel was under construction, there was no available elevator, the pool was drained, one of the entrances was blocked by construction equipment. Short staff resulted in not having our room cleaned. Had I known I would be staying in a construction zone I would not have booked them. Tons of options in that area so I will never stay there again.

We were very disappointed in...

Liked: The evening shift folks at the front desk were very nice, and they clearly felt bad for us. The room was well laid out.
Disliked: The day staff gave away our room. When we got there, they made keys for us, but when we opened the door, there was an open suitcase. They had another room on the second floor, but the elevator didn't work. So, we sat in the lobby while they cleaned another 1st floor room. However, we found popcorn and pepperoni all through the room.

Exceptional

Liked: Everything

Good

Superb

Good

Liked: Convenient to the main highway and straight shot into Paducah’s Quilt Show area.
Disliked: The elevator & pool were not functioning.

Disappointing

Would probably go back if...

Liked: I had a pleasant interactions by phone with a young man named Lucas. He helped straighten out some problems with my reservation and helped with me not get over charged. He also helped get me get into a room with an early check in. Lucas defiantly went above and beyond. We also had help from the maintenance man when our TV didn't work. I didn't catch his name but saw him several times during our stay working on different projects and he was very friendly on each interaction.
Disliked: I had some issues leaving on time and was going to make my check in date. I called the night before and the young lady spoke with couldn't find my reservation by name or reservation number and then pretty much didn't give any suggestion on how she could help figure it out. Not sure what her name was but she didn't seem like she cared about helping me at all. Also was very surprised when we arrived to find out the pool and elevator were out of service due to upcoming renovations. This wasn't a discounted rate and I felt like it should have been. Rooms were clean but worn down and the bed was so worn down it sagged down in the middle. Not what I am used to from a Marriott chain Hotel.