Residence Inn by Marriott Naples

Good

Liked: The location was good, the staff were very welcoming and helpful. The room we had (2 bed) was spacious, the beds were comfortable, pillows weren't like rocks!Outside space was lovely, pool and firepit highly recommended
Disliked: It was a bit dated and could do with a bit of an update

Poor

Liked: Location
Disliked: The property was waiting for a renovation so unfortunately didn’t meet the standards we expected.

Exceptional

Exceptional

Nice room, clean and with...

Liked: Clean and quiet
Disliked: Nothing

Superb

Very good

excellent

Liked: all great.

the quality has decreased enormously!!!!...

Liked: The breakfast really good
Disliked: When I arrived on Friday, the person who helped me told me my reservation was canceled. I had the first reservation I canceled on paper, and the second one, which was the correct one. This girl told me more than twice that there was no reservation. It was very unprofessional not to check the system properly.Then, in the room they gave me, the bathtub was in poor condition, and the shower was clogged and unusable. I waited until Saturday morning for the person in charge to arrive so I could fix it. This seemed pathetic to me. And the shower curtain was completely broken. Water was spilling from the shower into the bathroom. I'd always stayed at this hotel, but it was the first time I felt and saw that the quality of the hotel wasn't the same.I think the quality is out of focus when first it is from the Marriott and second, and no less important, you are paying for a room with ALL THE AMENITIES AND THAT IS WHAT THEY SHOULD OFFER WHEN YOU PAY ..YOU ARE PAYING FOR IS NOT FREE. And the sofa bed mattress is completely sunken in. It's a shame they don't care about the hotel's quality. And Booking.com should also focus on the quality of the rooms the hotel is offering to Booking.com guests.