Residence Inn by Marriott Louisville Airport

Passable

Liked: The property was in good location to what we were doing.
Disliked: I paid for my stay on booking, and then when i got to the location they charged my card again on my card. So i was charged for the stay twice. And i tried to work it out with them and they were rude trying to get it fixed. Saying my payment wasn’t sent through booking, but i had proof and they didn’t seem like they wanted to fix it.

Very good

Liked: Close to the event I was attending at Expo center.
Disliked: I know that this is beyond your control, airplanes taking off & landing and highway traffic noise. Other than that I had no other issues with this location.

Superb

Liked: the location was excellent for what we needed!! the room layout and accommodations were great!!
Disliked: the pillows don't provide the support I like.

Very good

We were there for volleyball...

Liked: Full kitchen because of staying multiple days

Convenient for we had to...

Liked: I had the handicapped room which was wonderful because I have a leg cast non weight barring it was nice to have space.
Disliked: Nothing

Exceptional

Excellent staff and facilities.

Liked: Breakfast was excellent and also the location to the Expo center.
Disliked: I do have a concern on my billing. Due to a winter storm we had to leave early and only stayed two nights. The invoice I received from them $427.11 (one night reduced) but my credit card was charged $710. I spoke with them yesterday but need to speak with the manager about this once the winter storm is over in Louisville.

Quality

Liked: Everything
Disliked: No complaints