I always make a point to stay at Residence Inns, and until this one, have always been very satisfied. Our weekend was for a family reunion and wedding and filled with activities. We'd really counted on Residence Inn to provide a good night's sleep - this didn't happen, and we were more exhausted than we should have been.

Liked: Well located. Clean, except for filthy back entrance.
Disliked: Back entrance floor was really dirty and smelly. We were there 3 nights and it was never vacuumed. Also, back door lock was very loose - easily accessed without a card. Not only no soundproofing, but the air register actually amplified sound from other rooms. It was as if the people were in bed with us. And the bed was waaaay too soft. So much space between room door and frame that the light from hallway poured in. Lighting over sink in bathroom was ridiculous. Impossible to put on make-up.

Pleasant

Liked: The breakfast was better than I anticipated.
Disliked: When checking in, I was second in line. BARBARA came to the desk to assist me. There was a young lady behind me attempting to deliver a gift basket. BABARA STOPPED HELPING ME to assist the delivery lady who wasn?t a paying guest!! The young lady had to tell BARBARA to finish assisting me . I thanked the young lady for be courteous and just having common sense!! I would think BARBARA WOULD HAVE UNDERSTOOD THIS! Barbara ALMOST made my evening upsetting. I realized where I was and what KIND OF PERSON I was potentially dealing with. Retraining needs to be implemented!!

I will stay again when...

Liked: Everything, first time staying in one, and it was above and beyond expectations!
Disliked: This is joke btw: it's a long walk if your on the other far corner and upstairs to your Room from Check-in! But, I found the back door eventually and that helped a lot...

?Worked? as a temporary home.

Liked: It?s near where my relatives live. There?s a refrigerator and a microwave. And, no nearby windows that could see into my open drapes for daylight. :)
Disliked: No TV access to CBS for ?60 Minutes? on Sunday and no ?Stephen Colbert? during the week. And, no FNC for ?Chris Wallace? nor for ?Waters World?. :(

It was great, the pool...

Liked: The breakfast was great, the kitchen in the suite was much bigger then we thought
Disliked: The hideaway bed was really uncomfortable. It was also weird that the beds faced each other. There was only one TV in the room and it either faced the bed or the hideabed. Picture showed 2 TV's

Large comfortable suite room, and...

Liked: Breakfast was above average, and the suite was huge, with a full kitchen, couch and desk area seperate from the bed and bath. I've lived in apartments smaller than this!

Good

Exceptional

Fair

Liked: Matt who checked me in Sunday night was very helpful and kind after I?ve had a long couple days due to the fire.
Disliked: For some reason I got a wake up call at 10am.. 2 hours before check out. I came to test but was abruptly woken up by staff.

Exceptional