Residence Inn by Marriott Los Angeles Pasadena/Old Town

Exceptional

Exceptional

Wonderful staff and facility

Liked: Everything was perfect
Disliked: Nothing

Very good

Superb

Ok

Liked: Location
Disliked: $25/day parking. Elevator is very far from room.

Extremely disappointed by poor management

Liked: The hotel is centrally located in Old Pasadena and it's easy to walk to all the bars, restaurants and shops.The room was comfortable and had everything we needed. The pool and hot tub were great!
Disliked: We were not told that the gym would be closed. If we'd known, we would have booked another hotel. On our third day, the cleaners came in and threw away some of our personal stuff, including notes that our daughter had made for her homework and left on the bedside table. We told staff at Reception and they couldn't care less. That was shocking. Breakfast was not great. They use individually wrapped plastic cutlery, and most choices are unhealthy and tasteless. Worst of all, the hotel charged us even though we had prepaid our room. Who knows how long it will take to get our money back...

Very good

Liked: Rooms were really nice!
Disliked: The stupid metal posts outside the main entrance that you have to run into when pulling up to reservations.. right in the walkway that are painted white instead of yellow.. hazard alert! How many guests have crashed into them or walked Right into them! Sorry, parking sucks!

I was sent to another...

Liked: NS
Disliked: I was moved to the Marriott Coutyyard across the steer because they said they were full. I reserved well in advance. This is not what I paid for. I was ripped off and deceived and should get a full refund.