Residence Inn by Marriott Los Angeles Pasadena/Old Town

Exceptional

It was very disappointing, I...

Liked: I love the location, and the outdoor amenities, and the convenience Of the kitchen in the rooms, and the comfortable bed and living area
Disliked: The air didn’t work, and I remembered last year when I stayed at this property it didn’t work, I phoned ahead of time to see if it was working and the staff said yes, and the hot water in the shower didn’t work well at all. And I had a difficult time checking in, it took over 45 minutes to get checked in because the system didn’t show that it was paid in advance, and then they found it.

Exceptional

Exceptional

Wonderful staff and facility

Liked: Everything was perfect
Disliked: Nothing

Very good

Superb

Ok

Liked: Location
Disliked: $25/day parking. Elevator is very far from room.

Extremely disappointed by poor management

Liked: The hotel is centrally located in Old Pasadena and it's easy to walk to all the bars, restaurants and shops.The room was comfortable and had everything we needed. The pool and hot tub were great!
Disliked: We were not told that the gym would be closed. If we'd known, we would have booked another hotel. On our third day, the cleaners came in and threw away some of our personal stuff, including notes that our daughter had made for her homework and left on the bedside table. We told staff at Reception and they couldn't care less. That was shocking. Breakfast was not great. They use individually wrapped plastic cutlery, and most choices are unhealthy and tasteless. Worst of all, the hotel charged us even though we had prepaid our room. Who knows how long it will take to get our money back...