Exceptional

Liked: Location to Staples Center and Convention were convenient for our attendance of KCON event.
Disliked: Daily cost of Valet Parking. No self-parking available. Why a different room charge rate on third and fourth days?

Unforgettable experience at Residence Inn

Liked: The staff were friendly and the accommodations were wonderful. We had a great time.
Disliked: We had a problem getting our car one time, so we had to walk to our destination.

Very comfortable stay and Cooperative...

Good

Superb

Exceptional

Liked: Property location was great. Easy access off the freeway and close to food locations. Pool was excellent clean and not busy at all. Security card to access elevator a plus, hallways clean and quite. Family friendly didn?t feel out of place with my wife and 4 kids. Breakfast was excellent with variety. Check in and check out was a breeze front desk staff excellent!!
Disliked: Parking is a definite 0 for me. Valet every car is a hassle the staff running ragged and short staffed. We stayed 3 nights and had to leave multiple times, few occasions where they answered my text but didn?t have my car ready waited over 30 minutes at time. Robert in valet had an attitude when my wife approached him about our car he argued that we didn?t request our car he never admitted he was wrong or apologized even after showing him the full conversation that I had with someone?? I would say parking situation was the worst part of the hotel. Second thing I did not like was seating situation in the breakfast area plenty of lounge area but can?t eat comfortable enough and not enough tables to sit on.

This was perfect for a...

Liked: Staff was so friendly and accommodating! The breakfast was AMAZING. I was expecting a continental breakfast but it was a full on hot breakfast with eggs, sausage, waffles and much more. Also really liked the room and the pool. Location is perfect for LA Live and super convenient. Will def stay here again.

Exceptional

Good

Disliked: The room was near the swimming pool and it was so noisy and the refrigerator was also noisy and the room extra bed was not comfortable at all like am sleeping on a wood or iron .