Residence Inn by Marriott Long Beach

It was nice. I would...

Liked: The room was really nice.
Disliked: There was a lot of gnats around the door. Obviously we can’t control the outdoors area.

Clean and staff helpful

Liked: Clean
Disliked: NA

Great hotel stay!

Liked: The hotel is clean and nice and staff was very helpful. Breakfast was also very tasty and so many options.
Disliked: We liked everything.

Exceptional

Liked: Clean room
Disliked: Smaller than I thought

Amazing

Liked: Extremely clean and amazing security at night
Disliked: I loved everything

Great value

Liked: Location, staff, cost
Disliked: Food could be better for breakfast

Bad customer service. Needs training...

Liked: Breakfast was decent.
Disliked: Horrible customer service, bad experience. Upon arriving the front desk employee was frustrated didn't tell me what she was doing ran my card charging me for the room when it was already paid in full. Then argued with me. And kept saying if they refund me I would have to leave. ? I drove 11 hrs where would I go at 8pm with my family. Instead of relaxing after 11 hours of driving I was on the phone and back to the front desk tring to resolve the matter, they kept saying I didn't prepay. Next day again the manager said I didn't prepay. Then 10 minutes later called me back to apologize die the misunderstanding as they didn't know the code it was reading meant it had been paid in full. I was out $600.00 for 10 days. What a headache. Staff needs to be trained to have people customer service skills and learn all codes shameful. Worst ecperience.

Good example of early check...

Liked: All staff very helpful I was able to get a early check in thank you so much front desk 🤙🏿

Passable