Residence Inn by Marriott Lexington North

Good

Pleasant

Liked: The room was clean and cozy. The person checking us in was also very friendly.
Disliked: The breakfast offered was terrible, inedible. Even the cereal was stale and milk sour. Didn't have any regular coffee, ect. Person working in the breakfast area was not friendly, I asked if there was a microwave as the little egg piece was frozen in the middle. She took my plate and never came back. She brought out more, I tried one of those and it was also frozen in the middle.

Passable

Nice staff, but carelessness ruined...

Liked: The beds were very comfortable and the kitchen had everything necessary as well as being clean.
Disliked: I checked into a penthouse room at 4pm and everything was great other than a bunch of sawdust up to the door, we did not think much of it. The following morning at 8am we were awoken by very noisy roof repair in the next unit over. We tried to ignore it for a couple hours but eventually decided to ask if we could change rooms, the staff, although nice, said all the other rooms were dirty and the best they could do was give a room later that afternoon. They did not see this as a major inconvenience for us, and did not want to provide a discounted rate since they could not give us a new room at that time. We were staying for multiple days and had already unpacked everything and decided it was not worth the hassle to move rooms after they called us later that afternoon. On the last day, we were coming back to our room after breakfast right in time to see the cleaning lady unlocking our door and walking in around an hour before the check-out time. This was very weird and unprofessional since all our personal stuff was inside and no one was in the room to even say to come in. And to end it all, the sawdust was not cleaned for the entirety of our stay. The stay itself was overall somewhat of a disappointment since we were excited for the concept of the penthouse unit, with the biggest disappointment being that we were checked-in early into a room next to a scheduled roof repair the following morning. It seems there is a major issue with communication between the owner and staff for something so trivial.

Exceptional

Bad

Exceptional

Wonderful stay—clean, comfortable room, amazing...

Liked: I liked the fact that I absolutely felt at home! Our penthouse suite had everything we needed!
Disliked: The only thing I didn't like, and this has nothing to do with the property, was the fact there are only 40 tv channels to watch. That's a Marriott thing!

Mostly disappointing

Liked: The beds and pillows were very comfortable. The room was large. Breakfast was very good on Sunday, and okay on Monday. Staff were friendly.
Disliked: VERY poorly kept grounds. Flowers were dying, grass was quite tall. It was cut the first evening we were there but huge clumps of cut grass were left all over and were still there when we checked out after two days. Nothing was trimmed or edged. Old cigarette butts were all over. Some were in piles on the stone and appeared to have been there a while.In the room, there were dirty fingerprints all over the refrigerator, crumbs in the utensil drawer, and a single pubic hair in the bathroom sink. Several nickel-sized gouges had not been repaired in the drywall over the bed farthest from the door. The room had a very stale odor.