Residence Inn by Marriott Lakeland Guest Reviews
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Michelle Sun, 20 July 2025
Superb
Chaz Sat, 28 June 2025
Exceptional
N.neso Tue, 11 February 2025
Very good
Leanna Tue, 28 January 2025
Passable
Alfred Wed, 1 January 2025
Exceptional
Gustavo Thu, 28 November 2024
Exceptional
Andrea Thu, 17 October 2024
Terrible and put me in...
Disliked: I booked this hotel four days in advance and it got a confirmation. I sent an email confirming I could bring my pets and got an email back saying yes I could. I called on Monday morning to confirm my Tuesday reservation because the hurricane was coming. I was told yes I had a “reservation”. Follow up questions. He finally admitted it was up to management if I had a rum or not when I arrived. This is with the category five hurricane on the way. The tone and way that the employee told me let me know that there was gonna be a problem. After 45 minutes of trying to get a straight answer from him, I was finally told was told there had been a “glitch” and I never should’ve been given the reservation And there would not be a room for me. I was left with nowhere to go with my dogs with a category five hurricane coming and he offered me no solutions. Absolutely horrific terrifying experience.
Morada Mon, 16 September 2024
Exceptional
Rima Tue, 13 August 2024
One of the BEST experiences.
Liked: The best customer service I've ever had at a hotel! Front desk did a follow up call to my room to make sure everything was ok and that I had everything I needed. The room was way better than pictured (I mean waaaay better) The bed was also one of the most comfortable I've had at a hotel, and the pillows were actual real sized pillows LOL. Breakfast - the little omelets were delicious and I ate too many!
Andy Mon, 8 July 2024
Exceptional